U-Haul Moving & Storage of Farm Pond offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage options. Customers can also access portable U-Box containers, Moving Help® providers, hitch installations, moving and shipping boxes, propane, and online reservations for convenience. Reviews highlight friendly and helpful staff who go above and beyond to assist customers. One customer appreciated how staff members like RJ and Brittany provided exceptional service, helping resolve issues quickly and making the experience smooth. Staff members are described as knowledgeable and caring, with some reviews praising their willingness to help even when problems arise, such as incorrect items or rental issues. The location is considered a decent and reliable option in Charlotte, with a clean restroom and fast check-out process. However, some reviews mention that staffing could be improved to better handle busy times. Additionally, rental costs are noted as being quite high, with extra charges for insurance, mileage, and other fees making moving more expensive than expected. Despite these concerns, the overall experience is positive, especially due to the staff's customer service and willingness to assist in difficult situations.
Austin and the whole staff provided incredible customer service. Friendly, professional and helpful. 10/10
May 2026
The Team on Farm Pond Lane . Especially Marie went above and beyond. There was a Gentlemen. I forget his name ,but when I came to pick up my truck he was Amazing Overall they ge Staight A's across the Board. I Will be using U haul again. Thank you for Amazing Hires.
May 2026
Huge facility with a lot of options and friendly staff!
