Rack Room Shoes is a trusted footwear retailer offering quality shoes for men, women, and children at value prices. It features a wide variety of nationally recognized and exclusive brands in athletic, comfort, dress, and casual styles. Customers find it a great place to buy shoes, especially for kids, with a great selection and affordable prices. The store frequently has promotions, such as buy one get one 50% off. The staff are very helpful, providing excellent customer service. They assist with exchanges, even without a receipt, and help locate sizes at other stores. They also offer traditional services like using foot measuring devices to ensure a proper fit, which provides better foot support. The store carries hard-to-find brands, making customers very happy with both the selection and the prices. While some note the women's and kids selection is great, the men's selection can be pretty slim for certain styles unless you are looking for specific popular brands. Overall, it is a store where every member of the family can find the shoes they love at a good value, backed by helpful and efficient service.
4/30/26 @8pm We just stopped by this location. Despite being busy with only one employee on duty, the service was exceptional. She was kind, friendly, and demonstrated great customer service skills. Thanks for being kind to my kids!
March 2026
BOGO 1/2 OFF. I racked up. However, they need to better organize the sale items from the non sale items. They're all mixed in together.
November 2025
I miss the one on boardwalk much better employees but they are gone. I did get an umbrella here with my reward. They have another one in Concord Mills. Wish they could have more clearance selection
