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“I had an excellent experience at The UPS Store. They created beautiful, high-quality bookmarks for my book, and I couldn’t be happier with the results. The print quality was crisp, the colors were vibrant, and everything came out even better than I expected.
The staff was professional, patient, and very helpful throughout the process. They made sure my design looked perfect before printing and delivered everything in a timely manner. You can tell they take pride in their work and truly care about customer satisfaction.
I highly recommend this location for anyone needing printing or custom products. I will definitely be coming back for future projects!”
“My guy Salah always comes through with great service!
I’ve been coming here the last two years when it opened up and I will not go to another UPS unless this one is closed. No more headaches thank God.”
“Amazing staff on June 3rd!! Kira (sorry if I misspelled her name) made my stressful task a breeze! I was in and out quickly. She understood my needs and quickly came up with a solution! I will definitely come here for any other shipping needs! Thanks!!”
“The staff at this UPS Store are all very helpful and friendly, going above and beyond to make shipping and receiving items for a tradeshow event easy and stress-free. Truly remarkable - thank you!”
“This location is hands down the best UPS Store in the Charlotte area! The store is clean, organized, and the staff is always so welcoming. Even when there's a line, they handle it quickly and efficiently so everyone is taken care of. I have been going here for years and it consistently has the BEST customer service. Five well deserved stars.”
“Moo was so helpful and took so much care packing a complicated package for us. Everyone in the store was so kind and friendly as well- the BEST UPS location I have ever visited!”
“Great location and service. 15 min parking spots for quick in and out. And talk about customer service. I showed up with a return when the store was closed on a holiday and the owner happened to be in the store catching up on stuff and he unlocked the door to take care of me. Thanks so much.”
“Every time I go to this UPS store I have the best experience because of the staff of two ladies there! Every time I go in they are running that store so smoothly and efficiently! I wish I remembered the other ladies name but they are the kindest souls! Miss Linda usually helps me out and makes sure everything is in order for you. :)”
“Excellent Customer Service! All of them are courteous & professional. Jimmy specifically helped me and was AMAZING but the other associates all greeted me and offered assistance. I appreciate the great experience! Thank You!!!”
“Romana is amazing and was a tremendous help to me recently! She displayed an outstanding level of professionalism and care while helping me locate a missing package. It is clear that she, and Package Pluss II cares about their customers!”
“Misty is always so bubbly, friendly, and helpful! She does an amazing job multitasking and works hard to make sure customers get in and out as quickly as possible. She also keeps everyone informed if there are any delays, which is greatly appreciated. Thank you, Misty, for your excellent customer service…you always make the experience pleasant. See you next time!”
“I always have efficient and friendly service. Catherine helped me print and laminate some items for an event. The final product was excellent, and I was confident that she fully understand the look that I was going for!”
“TORIAN, was a helpful, respectful and courteous and kind in assisting me with returning some items. He also was wiping down each area of store to provide a clean atmosphere. God bless you youngman and keep up the great service and store appearance.”
“It can get busy but the staff have always been very nice and calming. The last time I was there, a brunette gentleman had me in stitches. Solid deadpan. I hope he moonlights as a stand up comedian.”
“As it goes sometimes you take out a mailbox. These people took care of EVERYTHING. Communication was key with this. When the replacement was delayed not by this company but a supplier they put a temporary replacement in that was great looking. And then the final product is amazing.
Thank you so much for making this happen.
Hopefully I won’t need you again but if I run over another one you’re my first call!!!!!”
“As a fellow small business owner, consistency matters—and this team delivers every single time. I’ve continued using this UPS store over the past couple of years for flyers, printing, and mailing, and the experience has always been excellent.
Jai, and the team are incredibly welcoming and genuinely care about customer service. They make the process easy, are always willing to help, and go the extra mile to get things right.
Running a service business myself, I know how hard it is to maintain this level of quality day in and day out—and these guys do it effortlessly. Highly recommend”
“Went into The UPS Store today fully prepared for my usual “confused person holding a package” experience, but the gentleman behind the counter was super knowledgeable, patient, and genuinely helpful. He answered all my questions without making me feel like I’d never mailed something before in my life. Fast, friendly, and made the whole process weirdly enjoyable. Somebody give this man a raise.”
“I've used this store quite a bit for numerous reasons in the last few years. Shipping, notarization and copies. I have always been treated with the utmost respect and professionalism. I would recommend these folks to anybody who needed any of those services done.”
“I had an excellent experience at this UPS Store. The staff was friendly, professional, and went above and beyond to help me. They handled everything quickly and made the whole process smooth and stress-free. Truly outstanding customer service—I highly recommend this location!”
“Any/all negative reviews for this store are from an average of FIVE years ago. This location is GREAT, and it has been for years. Zero problems. Quick. Friendly. Professional.”
“We just had the best experience at the UPS store #0909 to send of 1st college care package to our daughter in Nashville TN. The clerk was extremely helpful and kind! Then, we saw the regular afternoon UPS late afternoon Pickup Driver to thank him for his work. He remembered our daughter from seeing our family for over 10 years! Extremely impressed!
Sandra Cody”
“Have been here a few times for returns and the staff have been wonderful! Recently went to get my 2 month olds passport photo and the staff were very helpful and patient !”
“I had a great experience at The UPS Store. The store was very clean, organized, and professional. The notary representative was extremely knowledgeable, helpful, and made the entire process quick and easy. Everyone was friendly and efficient, and you could tell they really care about customer service. Highly recommend this location for shipping, printing, and notary services.”
“I went to the UPS Berewick Town Center location and Reuben Diaz was spectacular! He assisted me not only with my package but was polite with wheelchair assistance. It truly means a lot to have such a great experience because of him! I value his time and patience.”
“Had the pleasure with experience Lorenzo there's definitely the reason why he is a manager he's very helpful very kind and patient made my experience pleasurable!! Considering customer service isn't what it used to be like this was a fantastic reminder that there are still good workers and people in the world thank you!!”
“I arrived at the store around 7pm; the line was to the front door. Both clerks were very fast taking care of customers. The lady handling my package was polite, knowledgable and thorough.”
“The gentleman who helped me help me tremendously to make sure my delivery was cost effective & timely. He took my big box and literally made it into a smaller box.”
“Yesterday, the 17th, I visited the business, and a newly installed printer was causing issues for the staff member, not the employee's fault. She remained courteous throughout our ordeal, even apologizing, even though there was no reason to, given the technical difficulties. I had to grab a few items nearby and asked if I could come back within the hour after giving her time to work through the problem, and she politely agreed. Later, I returned, and the issue was fixed, and I met another staff member who was also courteous. I believe one was a supervisor and the other an employee. I left with what I originally came for and just want to express praise for this business and how they treated not only me but also other members of the community I saw come in, treating them just as well. Thank you.”
“Edit: i appreciate responsiveness to reviews. It seems like one apple ruining the bunch.
I agree with lot of reviews. Terrible customer service with particular employee. I came in with amazon returns (already labeled and boxed) and she rolled her eyes and said “oh they better not be all returns”. Like what does it matter to you? The store makes money off it. Sigh”
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“I had a great experience returning my Amazon package and dropping off a parcel at this UPS Store. The staff was friendly, the process was quick, and everything was handled efficiently. I was in and out within a few minutes. I would definitely use this location again for future shipping and returns.”