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“Called Fink’s all the way from Florida. They had a watch I had been looking for to celebrate the birth of my son. Ordered Monday, showed up Tuesday. The manager Kyle took care of me from beginning to end. From one father to another thank you for making the watch purchase special.”
“I had an excellent experience working with Heidi. I initially visited to look at Hamilton watches but the model I wanted wasn't available. Heidi offered to locate the specific watch for me, and within a week she had successfully tracked it down.
Throughout the process, Heidi demonstrated outstanding customer service and professionalism. She even included a Hamilton accessory with the watch as a thoughtful gift. Thank you, Heidi, for making the experience so enjoyable. I look forward to returning for my next timepiece.”
“I had an outstanding experience at Donald Haack Diamonds! From the moment I walked in, the entire staff was welcoming, professional, and genuinely committed to providing exceptional customer service. They took the time to answer all of my questions, offered honest guidance, and made the entire jewelry-buying experience enjoyable and stress-free.
The quality of their jewelry and attention to detail are second to none. It’s clear that they truly care about their customers and take pride in helping you find the perfect piece. If you’re looking for a jeweler that combines beautiful craftsmanship with top-tier customer service, I highly recommend Donald Haack Diamonds. I will definitely be returning for future purchases!”
11AM - 8PM
4400 Sharon Road Suite 141, Charlotte
Watches
“The staff and their service is absolutely the best. Their hospitality is unmatched and I’ll be a lifelong Tudor customer. I can’t thank them enough for their excellent customer service to me, my family, and friends. We enjoy stopping by when we’re at the mall.”
10AM - 8PM
6801 Northlake Mall Dr Ste 155, Charlotte
Watches
“I’ve been working with Dan Carter at Northlake Reeds for years. He created a custom design for me and consistently keeps me informed about upcoming deals and events.
What means the most to me is the trust I have in him. I was always hesitant to take my earth diamond anywhere because of all the horror stories you hear, but Dan completely put me at ease. Because of him, I feel confident and have more options than I ever thought I would.
I highly recommend Dan to anyone looking for someone knowledgeable, trustworthy, and genuinely caring.”
“I've been a customer of Sumpters for about 30 years and want to thank Caleb for his patience and helping me with my latest Submariner purchase. Great customer service! I've purchased several Rolexes from Sumpters over the years and it's always a pleasure doing business with them. Also a Huge THANK YOU! to Marco for keeping everything looking and working like new.”
“I had my engagement ring redone at Whitewater Diamonds and I couldn’t be happier! Jason was very easy to work with and offered helpful feedback and advice. I chose my new engagement ring along with a matching wedding band and he reset my original stone into the new ring (pictured).
With the original ring, Jason sourced a Morganite stone to replace the sapphire and now I have the perfect travel ring for when I don’t want to risk losing my wedding set. My now husband also had his wedding band done here. Highly recommended!”
“Had a great experience a few weeks ago finally getting to buy my 1st MoonSwatch, Mission to Neptune, thanks to Alyssa. She was very helpful and patient during my whole visit, answering all questions, and was very knowledgeable about all the watches I asked about. Will definitely be going back when I am ready to purchase my next MoonSwatch to add to my collection, maybe even start my Scuba Fifty Fathoms collection with the Atlantic Ocean to match my Neptune!”
“Matt had a waiting room full of customers (watch & clock) as his dad was out of town, yet he took the time needed to access a clock, talking with each customer and answering questions. Great experience again and I will continue to bring my clocks to Hall’s!”
10AM - 7PM
4521 Sharon Rd Suite 100, Charlotte
Watches
“I hope my wife doesn't see this review because I'm preparing a surprise for our 10th anniversary, but I received such amazing service that the store deserves the 5 star review.
I came in looking to see if it was possible to upgrade the stone on my wife's engagement ring (I got it off her telling her I want to get it cleaned).
I think the person who helped me was Shuki (I hope I got the name right). He was super professional and honest. We worked within my predetermined budget. After finding the right stone he double checked with the jeweler that what we want to do is possible on the existing ring.
I am very happy with the experience and know where to go from now on.”
“Nathan the store manager help me resize my vintage Tag Hauer watch band and gave me excellent insights and overall customer service. Relly impressed and highly recommend!!!”
“I feel truly blessed and grateful to have met someone who genuinely cares about customers. It has been two years since my husband passed away. Before he died, he bought me a very special ring. Losing it was heartbreaking, and I spent two years searching everywhere, hoping I would find it again.
After so much time, I finally located it in Charlotte. I was even ready to drive all the way from Michigan just to get it. But an amazing woman named Teri went above and beyond—she kindly shipped it to my home.
I can’t express how thankful I am. Teri, your kindness and compassion meant so much to me during such an emotional moment. Swarovski is truly blessed to have someone like you. Thank you from the bottom of my heart. ❤”
“We went on black Friday deal. We got good discount on watches. Compare to online price, we got a hefty discount on watches that was super surprising. Staff was good. Thanks fossil. Shine On!”
10AM - 8PM
G27A, 4400 Sharon Rd Ste 09, Charlotte
Watches
“I am so thankful and grateful we stopped into this store today. I just had my engagement ring stolen and was browsing for something to temporarily replace it. The people working were absolutely amazing..super helpful and truly kind. Thank you so much for the extra effort in making our trip to Charlotte better. Your kindness will not be forgotten.”
10AM - 8PM
5512 New Fashion Way Suite 996, Charlotte
Watches
“Always a positive experience, Dallas has assisted me multiple times, extremely knowledgeable and friendly.
The store typically has a wide selection of leather, gold, silver and two toned watches. I’d recommend visiting.”
“I had the pleasure of visiting the Charlotte location for my first ever Yurman purchase and the customer service in store was amazing! Mother’s Day weekend was super busy but I did not feel rushed at all during my shopping experience. I shopped with Ronnie, he made my experience smooth and fun. He gave his input which i appreciated as well. Please visit and ask for Ronnie. 🤍”
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“My necklace required a minor repair because the clasp was damaged unexpectedly. My jeweler fixed my jewelry swiftly and made such a perfect repair that one cannot even tell that any repair was done.”