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“This store is larger than it seems from the outside. They are packed with product and offer many deals throughout the store. We found the staff was very helpful and knowledgeable about the products. I recommend checking out the hat bar! Although I did not shop the clothing side of the store, the boot and hat side was impressive! We will be back!”
“Boutique 12/20 is a fabulous place to find all your great clothing and accessory needs. Owner and staff are absolutely awesome! If you haven’t been, you are definitely missing out!”
“I've been in desperate need of a new bra. This is an errand i dread , having large girls makes it nearly impossible to find a comfortable bra that fits properly. Ran in to get fitted. The lady that helped was extremely knowledgeable, helpful, and friendly. I got a bra that fits perfectly and is comfortable!! The prices are amazing. If you are in need of a bra.. I highly suggest stopping by....”
“Beautiful store, clean & organized. Their clothing is classic & CLASSY. I bought many things from here and will always look for reasons to return to buy. Keep up the good job.
Customer service is an issue here but I focus on the Beautiful clothes and ignore the unhappy workers. To them I say, we all have our own problems but please find a way to stay happy. Happiness is a state of mind, work through your problems/worries. We (your customers) all have them as well!! 💜”
“I’ve been going to various Hot Topic stores since I was a preteen and now my teenager shops there too. This is definitely the nicest Hot Topic location we’ve ever been to! This location is well organized and clean… the whole team is helpful and accommodating. New management is amazing. Definitely recommend it! Thanks guys. ?”
“I was walking n 5 min b4 closing just days before Christmas. Everyone there was courteous z. Z. Qaqaaz s z, sz. , wa s saw s. S is. As s swss11 x11iss kwssssksssoki”
“I wanted to give a shout out to Kayla at the Garner Kohls location. She went above and beyond to replace an item for my daughter the was stolen out of her bag shortly after purchase. We knew we were not entitled to a replacement in that situation and I was prepared to purchase a replacment if need. But when I explained what happened she graciously give us a new item. My daughter was distraught when she found out her item was stolen. Kayla absolutely made her day with her kindness. 5 stars.”
“Stopped here to pick up a jacket the deals and prices was amazing.this is the way an outlet store should be had everything I was looking and then some . I will definitely be back to this store”
“The employee Leslie was really nice she did a really good job, she was helping me all the time and also giving me information. She did great! Please reward her! 😊”
“I started at the sister store, and I ended my Summer Wardrobe refreshment here with my biggest purchase of the day! I hope to shop at both locations in the Fall, as XS in these styles are hard to avoid buying after trying them on....thanks again to both stores helpful, outgoing Associates, I ended here two hours after opening time and can't wait to 'style out' this Summer.”
“I absolutely love shopping here! I am starting a new job and i need a whole new wardrobe. Tina and Whitney were excellent!! They helped me piece together many different outfits and helped me saved a few extra dollars by signing up for their credit card. Did i mention all the rewards i earned?!?! Will definitely be back to shop with them and their team!!!!”
“I was in the store a few days ago and Jen was a great help to me. She found exactly what I wanted. Very friendly and personable. Luckily for me, there was a sale going on. I came out with 5 pairs of work pants. Love them!”
“I shop at the Ross in Garner often, and I felt like someone needed to recognize one employee who truly stands out. Every time I come in, Shyejah is up front handling the front end by herself while other employees seem to be in the back. Despite being busy, she stays calm, professional, and treats every customer with kindness and respect.
I’ve personally watched her deal with rude and disrespectful customers, and she didn’t let it affect her attitude with customers after .She showed the patience, and customer service skills that every retail employee should have. One day, while I was standing in line, I even called the store hoping someone would come help because the line was getting long. No one came. When I finally got to the register and asked Shyejah if she needed help, she simply smiled and said, “I got it.” That spoke volumes about her work ethic.
While Shyejah deserves recognition, the store itself could use much better management. It needs a thorough cleaning, and management should do a better job supporting the employees who are working hard on the sales floor.
If I owned a business, I would hire Shyejah without hesitation. She represents what great customer service looks like, and Ross is fortunate to have an employee like her. In my opinion .”
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“I was greeted when I walked in and asked if I needed help. The store was clean, clothing was stylish and displayed well, and prices with a few exceptions was very reasonable. I will definately shop here moving forward.”