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“My card was turned off due to fraudulent activity, which was rightfully so. I'm thankful they stopped the money from coming out of my account. I had an appointment for an eye doctor at 9:30, the bank opened at 9. Mike Miller had me in and out with a new card in a matter of 5 minutes. Saved so much stress for me! Thank you Allegacy in Clemmons ?”
“This bank is amazing! Was able to make an account all online. The next day was able to apply for a car loan and got approved the day after! They helped me do it all thru email. I’m so pleased with them :)”
“From my first day as a member each person on staff has made me feel welcome and recognized me. April helped me strengthen my credit rating and then purchase a used car.”
“Summit Credit Union has been there for me for over 20 years and two car purchases. On both purchases Tonya Slater was my go to person, always with a smile she has been able to answer all my questions and expedite my banking needs up to the 5:00 close of day! Thanks Tonya, for always being available!”
“I have been a customer/member for a long time. I was blown away by the staff at the Liberty Street branch. Cynthia went above and beyond to take care of me and her coworkers exhibited extreme professionalism and knowledge!!”
8:30AM - 5:30PM
1025 S Peace Haven Rd, Winston-Salem
Credit Unions
“I had an exceptional experience working with Assistant Branch Manager Tom Powell at State Employees Credit Union in Clemons, NC. Their professionalism, knowledge, and dedication to outstanding customer service truly set them apart. They took the time to understand my needs, answered all my questions with patience and clarity, and made the entire banking process smooth and stress-free. It's rare to find someone who goes above and beyond like they do. I highly recommend visiting this branch and working with Tom Powell you’ll be in great hands!
Thank You so much ?”
8:30AM - 5:30PM
184 Yadkin Valley Rd, Bermuda Run
Credit Unions
“Overall Outstanding first experience- Beautiful building- Well staffed- Very friendly and welcoming- Amanda was great assisting me- Anyone who has recent experiences with Traditional Banks, has to find SECU a breath of fresh air-”
8:30AM - 5:30PM
134 S Stratford Rd, Winston-Salem
Credit Unions
“I had a fantastic experience working with Cindy at SECU on Stratford Rd today! I called with multiple questions about my mortgage account, and she was incredibly patient and thorough. Cindy took the time to explain all the details clearly and made sure I understood everything. Her knowledge and professionalism were outstanding. She even suggested additional resources that could further assist me, which I truly appreciated. Cindy exemplifies excellent customer service—thank you for making a potentially stressful situation feel manageable and informative!”
7:30AM - 5:30PM
1777 Link Rd, Winston-Salem
Credit Unions
“I absolutely LOVE this credit union. Everyone knows my name, and it feels good in a day and time where customer service has declined in most spaces. I appreciate the staff! They are the best!”
8:30AM - 5:30PM
2250 Silas Creek Pkwy, Winston-Salem
Credit Unions
“Mary Katherine made it super easy for me. She remembered my circumstances from a previous matter which helped expedite things faster. I will highly recommend this branch & her . Thumbs up for me”
“Mr. Payne was very professional and explained everything so you could understand exactly what was going going. He was patient and answered all my questions. I will use him again and tell others of his services at truliant credit union.”
8:30AM - 5:30PM
4985 University Pkwy, Winston-Salem
Credit Unions
“HI LAGOOGLERS!!! State employee's credit union is an amazing bank. Yes they are still a bank and banks make money but the Definitely help their members. They have some top tier life elevating services and I DO NOT recommend messing things up with this financial institution. This particularly SECU was really clean and inviting. The atmosphere was a total vibe!! Thee best kind especially around the holidays. Its always a plus too walk into a bank that has a good vibe especially when they are housing your funds. Also i be annoyed as all hell walking through those doors on bill pay days ?? but anywayzzzz the employees here are so amazing even when they are short staffed they provide great A customer service. ? meka and cj are always welcoming with warm helpful smiles. ? that trained with willy wonka nem at the chocolate factory too with the chic fil a workers. ?the establishment was also well decorated for the holidays. Everything was well put together and just so festive!!”
“Applying for membership: Very easy; someone contacted me quickly and even gave me some extremely helpful financial advice on one of the products I was interested in but was unsure of.
Customer service: It meant a lot that someone went above and beyond their job to give me some helpful advice that would help improve financial stability and rebuild credit.
Rates: I researched quite a few credit unions in NC and found that Allegacy had reasonable rates and better opportunities to build savings. Great variety of products to consider.
Would I recommend? Yep! I've already told my parents about Allegacy, as well as my boyfriend and my sister.”
“Had to have a savings account to have a credit card. Had the minimum in savings. They moved the credit card to be managed by another company. Since I no longer had a credit card associated with the account they said there was no activity in the savings account. There never was activity in the savings account. All the activity was with the credit card. I was never contacted about what would happen when the credit card was moved to new company. So they took the $10 dollars from my account. When I questioned it they just said you have had no activity in the account. I closed the account and will never deal with piedmont again. Pretty petty to rip off customers for $10 bucks.
They have rectified the issue by refunding my money which they should have done in the first place when I contacted them. Thank you.”
8:30AM - 5:30PM
3389 Sides Branch Rd, Winston-Salem
Credit Unions
“I would like to congratulate Abby for doing such a great job helping me today. I had a very difficult situation going on and she was very patient, helped me handle multiple things that was going on with my account graciously and with great customer service. I was in tears almost when I called to give her a compliment because she made by upsetting experience so much better. Thank you, thank you, thank you...please hire more people like her. Your office is awesome and even though I lost my account today I will still continue working to make this union better because of nice people like Abby.”
“Truliant has always treated me good when I go to do my transactions. They make me feel important and they are very courteous and they are Professional. They handle the transactions very quickly and precise. Thank you for your good service.”
Open 24 hours
3200 Truliant Way, Winston-Salem
Credit Unions
“My normal branch shut down and this is the only other one I know close by so after several years of not visiting, I made the trip over. This is the corporate office so it is very big and a little intimidating but everyone is super nice and will direct you where to go. I didn't have a wait and since last being in a branch, you can now sign in for your scheduled appointments on a tablet or go straight to the teller. I was in and out in less than five minutes, which was wonderful. I guess this is my new home branch.”
“I belong to Delta Community Credit Union (an airlines union based in Georgia) yet THIS is the bank that I go to in order to make money deposits (or the rare case of withdrawals). They always make my transactions occur successfully and swift with no stress.”
9 AM - 5 PM
575 Patterson Ave #144, Winston-Salem
Credit Unions
“This is so much better than my Suntrust/Truist experiences. I find Allegacy's customer service and business model/practices to be far superior to Truist. However, I do think that the phone situtation with this bank and others I have used needs to be vastly improved. The push to get everyone to do everything online is not always the best approach. Whether it is the lackings of the online system or something personal to the person calling in, sometimes phones are the most efficient way to solve an unusual issue. Treating people that call in as second class citizens by making them hold and putting through a gauntlet of phone prompts can be infuriating. I love online banking capabilitites but phones still have an important spot in the customer service process.”
“I have been with Allegacy since they opened across the street in the Winston Salem Innovation Quarter. After I retired I found their branch in Advance most accessible for my needs. The staff have always been very helpful and just yesterday I found they saved me a full percentage point on my auto loan rate.”
“Excellent customer service and friendly staff. Online banking services now as good as the big banks. Better rates on Money Market Savings than the big banks currently have on CD’s and your money is immediately accessible. Move your money here! Run, don’t walk!”
“Excellent service and help people that nobody wants to help, like always, when some body is unhappy go straight to put bad reviews, I know a lot of people who do business with Latino including myself and very happy not issues. They have some rules and guide lines that they have to follow to help the customer if you don't meet those requirements like any other bank definitely they can't help you.”
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“Rachel M. the financial manager at the Clemmons branch is very kind, respectful and most importantly she has the right knowledge about IRAs. It is incredibly difficult to find employees who have the right knowledge about IRAs but she definitely does. From now on, she will be my go to person when it comes to dealing with my IRA.”