FedEx Ground receives mixed reviews about its service and operations. Some customers report very helpful and amazing employees at the warehouse location, who assist with issues and customer pick-ups. However, other experiences highlight significant problems. Drivers are described as lazy, with packages delayed multiple times and marked undeliverable without valid reason. Customer support is criticized for providing incorrect information and having no clue, contradicting the actual availability of a customer pick-up area. Internal company practices are also noted, with hardworking employees facing unfair regulation of their hours. While some appreciate the efficient shipping and tracking through difficult conditions, others conclude that the rest of FedEx is a joke, with management allowing unacceptable behavior that forces customers out of the way.
