The AT&T Store in Durham offers phones, tablets, smartwatches, and connected devices along with wireless data plans for every need, including prepaid and unlimited options with nationwide 5G service. Customer service experiences at this location are frequently described as excellent and professional. Associates are noted for taking their time to ensure customers make the best decision, working with patience and good cheer, especially for those who are technically challenged. They handle concerns in a very timely manner, transferring information and activating new services efficiently. Staff are commended for working daily to find solutions, consistently staying calm and going well above and beyond to fix issues. This commitment and skill results in positive experiences where customers feel taken care of and grateful.
Employees appeared knowledgeable, no wait and prompt service.
November 2024
Rocky did a fabulous job. He is very customer service focused. He made the upgrade process very easy
May 2024
Is rare to receive excellent customer service these days. The associate Deja too her time to ensue that I made the best decision for me when choosing a replacement phone.
