The AT&T Store in Durham offers phones, tablets, smartwatches, and connected devices along with wireless data plans for every need, including prepaid and unlimited options with nationwide 5G service. Customer service experiences at this location are frequently described as excellent and professional. Associates are noted for taking their time to ensure customers make the best decision, working with patience and good cheer, especially for those who are technically challenged. They handle concerns in a very timely manner, transferring information and activating new services efficiently. Staff are commended for working daily to find solutions, consistently staying calm and going well above and beyond to fix issues. This commitment and skill results in positive experiences where customers feel taken care of and grateful.
Had a great experience. The tech helped me setup my new Samsung Fold and move everything from my old to new phone. Also I was able to add a new iPad line. Great service.
July 2026
Did a good job switching my S 24 Ultra to S 26 Ultra. Store is a little understaffed, always have to wait.
June 2026
Dontae quickly resolved my issues and went above and beyond to help me get any other problems solved and made my day!!!
