The AT&T Store in Durham offers phones, tablets, smartwatches, and connected devices along with wireless data plans for every need, including prepaid and unlimited options with nationwide 5G service. Customer service experiences at this location are frequently described as excellent and professional. Associates are noted for taking their time to ensure customers make the best decision, working with patience and good cheer, especially for those who are technically challenged. They handle concerns in a very timely manner, transferring information and activating new services efficiently. Staff are commended for working daily to find solutions, consistently staying calm and going well above and beyond to fix issues. This commitment and skill results in positive experiences where customers feel taken care of and grateful.
AT&T were great in providing quick efficient service and helping me and my daughter with the upgrades of our phones! Demarcus was fantastic from start to finish!
March 2026
Had a great experience and appreciated Demarcus's time and expertise as he helped me with a recent upgrade. I also appreciated how courteous the whole team was with other clients - took their time with elderly community member who needed help. Would recommend!
February 2026
I would definitely recommend coming to this store for MyAajah C! She was so helpful with helping me in creating my first phone plan and navigating the process, what phone to get, and what deals could save me money. If you need anything I would come back again to have her help me!! She was very patient and informed!
