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“First of all the manager and staff are beyond phenomenal. I’m always greeted with such class and Professionalism. The ladies here always know what they are doing and times I’ve come and there were multiple customers they were so proficient and serviced everyone without a long wait. Definitely Class A customer service. This is, by far, my favorite location. On my way there now in fact!!??”
9AM - 5PM
2705 Durham-Chapel Hill Blvd, Durham
Banks
“If this app/card was able to be on smart phones this would be a perfect 10 for me. This app is amazing with communication with needed information and timing after each transaction is placed.”
9AM - 6PM
2705 Durham-Chapel Hill Blvd, Durham
Banks
“I see why this place is highly-rated: Exceptional customer service!The branch manager, Shanai and Sylvia went above and beyond to assist me during my visit. This bank is highly underrated and I recommend it to anyone that wants to feel valued as a patron.”
“I really like this bank. I come at least once a week to make deposits for my business. Derrick and Heather are always super friendly and professional. The atmosphere here overlooking the DBAP is not your typical bank.”
8:30AM - 5:30PM
7103 NC-751, Durham
Banks
“I came in around 3pm on a Friday to open up a business account. Was greeted by Douglas Fernandez, who was patient and extremely professional in helping me getting the account set up. Very pleased with the experience, would recommend this branch.”
“I went into this bank to deposit a check. I also had trouble resetting my pin code. Justin was such a great help! He volunteered to assist with a smile, great attitude, and he was very patient because my phone also died. I always go to this location! Great job Justin ?”
“I had an issue with a disbursement check and the teller and manager could have just said there was nothing they could do, but they went to the extra effort to resolve the problem. It was a big help, and I’m immensely grateful. Thank you.”
“I want to express my gratitude to all the staff at the Woodcroft branch for their efficient work, which not only made the whole process smoother but also saved me waiting time. Fernando, along with the other employees, worked together to provide outstanding service. The teamwork and professionalism displayed truly impressed me. Thank you Woodcroft branch, thank you Wells Fargo.”
9AM - 5PM
216 NC-54, Durham
Banks
“Extremely helpful staff. I managed to get approved for 2 business credit cards in a span of 4 months. They told me exactly what I should do to increase my chances and the manager is definitely on top of Chase's product lineup.”
8:30AM - 5:30PM
3810 Ben Franklin Blvd, Durham
Banks
“Most usually good clean place to go into. Recently always had Security guard at door to greet you. Now I am told no more. I think this is a mistake. These people work very hard & would like to feel safe as would I. Now I do drive in or on line. Don't feel the same going in & no Security there!!”
“I don’t understand how Gil calls customers over and then completely ignores me, and turns around to do other things without a greeting or “please give me a minute and I’ll be right with you” (which I totally wouldn’t mind waiting if he would communicate instead of helping NON EXISTENT drive thru customers). Literally stood there for 5 minutes before going with another teller. Other 2 ladies there were super nice and helpful :)”
“I have used this credit union for more than 30 years, and used it to set up secondary accounts for my mother or children, to help them learn to manage money. They are not flashy, but very competent and straightforward, and can provide a good place to start a new account, manage a consumer loan, and other banking needs. I appreciate that their staff is often consistent, well trained, and able to spend time to explain things. Glad we have this option in our community! Even though I use another bank for my business (DFCU does not handle business accounts) I have always kept this account open and value the local accessibility, and convenient use options.”
8:30AM - 5:30PM
504 S Duke St, Durham
Banks
“Parking Lines…..Please fix the parking line outside can’t NOBODY see those line. Please. Please paint the white lines. That’s it, that’s all.
…..”
9AM - 6PM
505 S Duke St, Durham
Banks
“I am a Truist customer for years, have only had a few experiences at this local branch but they have consistently been good!
I recently called to ask about Medallion Signature guarantee - they didn’t have anyone who could help, but Marie called the other branches in the area until she found someone who could help me. Excellent customer service.
In the past, going inside to get cash withdrawals has been very easy. I have never had to wait for the drive thru ATM.
Not sure what all the negative reviews are about, but I do deposit my checks online so I’ve never needed to do the drive-thru human teller - seems that others have had negative experiences in that area.”
“I'm customer with wells Fargo frome almost 7 years ago
this first time I came to this branch
i never see like this stuff ..
is very friendly ..
specially andres arevalo ...
he was super friendly and helpful ...
he help me with all my questions and work hard to help me set up my new account and answer all my questions ..
thank you so much”
9AM - 6PM
4011 University Dr, Durham
Banks
“I like this location a decent amount. I have been going here for my occasional banking needs for about 5 years now and never had any issues. However, there was one interaction a few months ago that rubbed me the wrong way. The bank teller who assisted me asked me why I wasn’t smiling. I was wearing a mask, but they said they still could tell I wasn’t smiling because “it’s in your eyes.” I told them that I didn’t have to smile if I didn’t want to. I thought it was very odd. I have been a cashier in the fast food and retail industries and have had customers and managers tell me to smile, and I would never dare to tell a service worker that. So for a bank teller to ask me, a customer, to smile… again, it was very odd.”
9AM - 5PM
725 9th St, Durham
Banks
“Million thanks to Mary and Bree. They were truly friendly and helpful to us; they really cared about our pain point and helped us open a bank account for my daughter in a tight schedule. My daughter is a freshman international student at Duke and she just turned 18 this month; this is the first time for her to live in the States as an independent adult. We felt so relieved that my daughter can have her bank account opened before we left Durham.”
“(Translated by Google) I thought it was a first class service. Their representatives are very kind and patient to teach you in all kinds of situations that require their help.(Original)Me ha parecido un servicio de primera. Sus representantes son muy amables y pacientes para enseñarte en todo tipo de situaciones qué requieran su ayuda..”
“I visited this branch and Adrian Orozco was great to work with. I actually balked the line at a big bank up the road where I primarily bank and am glad I did. I appreciate the local comfort you get at First Citizens. Adrian exemplified this through his actions and conversation. This is my second business account with First Citizens and I am motivated to move more of my banking business here because of the customer service.”
8:30AM - 5:30PM
5316 Page Rd, Durham
Banks
“Shout out to Charity! She walked me through the process of opening bank account and patiently answered my questions. Makes me happy with my decision to open a bank account here.”
8:30AM - 5:30PM
4055 Chapel Hill Blvd Service Rd, Durham
Banks
“Great Rates! Great location! OUTSTANDING! SERVICE! All the team of professionals there at SEFU are wonderful. I drive across town for their experience.. Shout Out to Portillo & Dewberry for helping me last week ! Smiles the whole time and I didn’t take forever to do I needed to do!”
9AM - 6PM
1855 Hillandale Rd, Durham
Banks
“Best service for doing your banking. Staff is always polite and quick to help you. Once you've been banking with the same bank they know you by name and they always have a smile to greet you. One of the Banking staff members we have known each other ever since I've been banking with BB&T and one of us either went to the same College or we're just Die Hard Tar Heel Fan's. They are so good at what they do, we discuss the Heels and banking at the same time. . Thanks for the service they provide.”
8:30AM - 5:30PM
2421 NC-54, Durham
Banks
“After having a horrible experience today at the Slater Road branch I drove over to the NC-54 branch to try again to open an account. I just want to give a shout out to Padma and Shirley for being so kind, knowledgeable, and helpful! You ladies are wonderful!”
“I get great customer service out of this branch but they need to do maintenance on their crib In the drive-through. I got a pretty bad rim gouge leaving the drive-through the other day the curb protec...”
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“Best bank in NC. The Durham branch specifically is absolutely great. They support my business like they are a part of the team. Calls about random checks to make sure they are right, calls me if any of my accounts are low so I can move money, and have a ton of business services. I have recently changed my merchant services over and that has been exceptional as well.
From Ian, Stafford, and Brooke at the teller window to Beth and Katie who always ask how business is and great me by name, thanks.
In an industry that is just not typically fun or exciting to go to these guys stand out with great customer service!”