First Citizens Bank focuses on building relationships with customers and doing business the right way. Reviews highlight friendly people and amazing customer service, both in person and via phone. Many customers have banked there for years and highly recommend it. While most experiences are positive, with staff going above and beyond for business needs and displaying impressive knowledge, occasionally not everything goes smoothly. Overall, customers report being very pleased with the service and plan to bank there for the long term.
I can always get in and out of here without a long wait. Very friendly staff. Makes you feel welcomed and at home. Excellent service.
October 2025
I was running late getting to the bank and had only 5 minutes before it closed, but the young lady too care of me with no attitude. I was very grateful.
December 2023
Good and friendly people work here. I usually do it all online. But when I do need to come here, they are very nice, but not always everything is going smooth.
