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“Great experience at Metro by T-Mobile! Friendly staff, quick service, and affordable plans. Highly recommend I was there last week Darline and jou was very helpful.”
“I went there 30 minutes before closing and a gentleman assisted me.. he was so helpful and so sweet.. if you want exceptional customer service this is the place to go..”
“This is the best place to get a great deal on phones and other devices etc and make sure you ask for my girl CECE and she will hook you up big time she the bestest and sweetest person I know that works there ???????”
“Went in just to see if I could upgrade to a new phone since my phone stopped working for some reason. Karen was very helpful and knowledgeable of deciding the right phone to match what I wanted. It was a quick in and out great costumer service!”
“Would give 10 stars if I could. The associate who helped get my replacement phone working correctly after an unexpected suspension while the claim was processing went above and beyond. It was almost closing time and she gave the issue her full attention and effort. Unfortunately I didn't catch her name but she and the remote rep Sam clearly care about providing the best customer service possible. Thank you for all your help!”
“Me, an My husband went to Boost Mobile on Cliffdale an the Customer Service was Excellent. An, we will Continue to stop there. Mrs. Lisa Lockhart Moore.???????”
“I went into the Verizon store with multiple issues and Josh handle all issues with speed and efficiency. Now I do recommend that you give Josh a promotion or a raise. He did the job of 3 people. When I return I expect to see him as a manager with pay increase. I am partly still a customer because of Josh and how he handled my service needs. More money, job promotion and acknowledgement on a job well done. I will wait for feedback. Job well done Josh!!!”
“Decent store. Greeted me on the way in. Asked what I was in the market for. The only reason I didn't give it a 5 is because they had their door open. A few bugs were getting in the building.”
“Ask for Josiah Otis when you visit this location. His customer service skills are outstanding. He will assist you to find a product that meets your lifestyle and comfort level and does not oversell. We need more service representatives like Josiah. Much appreciated.”
“Ms. Tameca greated me with a smile whilst multitasking with another customer. I was very pleased with her attitude and how quickly she helped me resolve my phone issue during my lunch break. I was so frustrated with my phone restarting randomly and she found me a better phone deal so I won't have to go without a phone. I love my new moto g stylus 23 phone! She definitely knows how to keep a cricket customer! Give her a raise, 5 stars for me, thank you!!”
“My husband and I recently switched to T mobile after coming back from overseas. Unfortunately there were some discrepancies on a promotion that we didn’t end up getting due to restrictions BUT this was at no fault to this store. After being unsuccessful in getting transparency from the corporate number, we went in to this location again. They took their time speaking to the main T mobile number and they were not able to assist us. However, I have to applaud this time for being so attentive and helpful. They were transparent and did everything in their power to make it right even though it was not their fault to begin with. From the time we switched to getting help with this issue, we were taken care of, regardless of not getting the promo. Now they have called us back and done what they could within their means and we are grateful for not being forgotten. This is the type of customer service that keeps people around!”
“I really appreciate the professionalism and customer service from Janice. She helped my mom tremendously by assisting us with my mom’s phone selection and with activating her phone. We are very grateful for her patience.”
“I've broken my phone about 8 times in 2 months. They fixed it each time and was nice enough to give discount. They were quick, reliable and a good cost. Highly recommend”
“Jessica is amazing she helped me buy a new phone with everything I need and also helped me recover my Gmail account to bring back my pictures and contacts! Very sweet girl !”
“The people who work there are always helpful and friendly, especially the manager. Amazingly competent, composed and made the whole experience much easier to bear with. I will definitely return to this particular store in the possible future, because they've earned my trust and support.”
“Yay! I went in the METRO PCS on Raeford RD to try to get my phone activated expecting to be their hours. Lisa the sales associate was amazing got me in and out all set up in no time! Excellent customer service more people should be like her!”
“I’m a little late writing this (life and I really wanted to take my time to get it right), but I actually received service on Saturday the 22nd and let me start by giving the biggest cosmic shout out to Justin and Luke. May your meals always be the perfect temperature, may you never lose your car keys in the Bermuda Triangle of your house, may every traffic light sense your greatness and immediately turn green, and may you never walk into a room and forget why you went in there. You two earned these blessings.
Earlier in the week (last week) I went in to get a quote for switching from my current plan to T-Mobile plus upgrading three phones and a tablet. I got a price I was happy with and planned to come back to seal the deal.
So Saturday rolls around and in marches my entire tiny circus. Me, my fiancé, and our three children. We were ready for battle. Or at least for paperwork.
That’s when a VERY understandable error was discovered with the original quote. And honestly? I wasn’t even upset. Mistakes happen, and Justin and Luke explained everything CLEARLY, calmly, and with the patience of two men who have definitely survived retail in December. We ended up being able to upgrade two phones and a tablet, AND they broke everything down beautifully. Before doing anything, they even asked what I wanted my total to be for the day and what I was comfortable with monthly and then they actually respected it. Not only respected it stuck to it so well that the final price came out cheaper. Bless them.
Then comes the plot twist: we find out my phone (which I bought in 2022!) was NOT unlocked when switching from Metro PCS. These two absolute legends called Metro PCS for me, dealt with a customer service rep who clearly woke up and chose chaos, and even handled it professionally when the supervisor literally hung up on us. Justin and Luke did not lose their cool once. I, personally, was one more snarky remark away from catching a charge but THEY held it together.
I was nervous about leaving Metro because of the price… but honestly? I’m so incredibly glad I
switched.
All the absolute best to this location, Justin, and Luke.”
“Just did business with them and the service was quick and efficient. No problems whatsoever. Highly recommend doing business with them. Also there are so many funko pops!!”
“Amazing customer service!!!! The phone I wanted was sold out but the wonderful man who works here was able to help me order the phone I needed at another cricket location right before close. He helped me on 3/6 at 7:45pm. If any manager sees this give him a raise!!!”
“The staff is extremely knowledgeable and will do everything necessary to make sure you get the phone you desire and the service you require. They always provide an excellent experience.”
“After purchasing our phones from Carol two weeks ago, I needed to return our old phones to receive the trade-in credit. Since I live in Lumberton, I thought I could stop by the local AT&T location for help. Unfortunately, the experience there was very disappointing. The employee did not attempt to assist and simply told me to call AT&T or drive to the corporate store in Fayetteville. It felt like a complete waste of time and the attitude was very dismissive.
I then called the Fayetteville AT&T store where Carol works, and she immediately helped by scheduling an appointment that same afternoon so I could still make a birthday dinner planned that evening. That level of consideration and customer service really stood out.
Carol’s knowledge of AT&T products, policies, and the trade-in process is outstanding. She took the time to make sure everything was handled correctly and made the entire experience easy and stress-free. Her professionalism and kindness truly represent what great customer service should look like.
Because of Carol, the hour drive to the Fayetteville location is absolutely worth it. If you need assistance with phones, upgrades, or trade-ins, I highly recommend asking for Carol. AT&T is fortunate to have someone like her representing their company.”
“Fantastic service from Jamar. We're longtime Boost customers, and he helped migrate to our new Boost phone we recently bought online. 100% positive experience!”
“I visited this store after doing a locker pickup earlier that morning for an online order.to be honest I was that impressed when I went that morning and had never done a locker pickup before.when I entered store that morning I wasn't acknowledged when I walked in.i had no
Idea who the workers or who customers were.finally when I walked through the associates/customers someone spoke and I told them I was there for a locker pickup , that I had never done one before and instead of someone offering to at least show me what to do, I was told other there and got pointed to direction.when I was leaving no one said goodbye or anything.later after not being able to get phone activated I had to go back and was not looking forward to it.but it was a whole different experience thanks to Donte!he acknowledged me immediately upon entering and helped me even tho phone was purchased online.he had to make multiple calls and yet never got aggravated or made me feel like I was a bother.because of associates like Donte are the reason why these places have better ratings.to be honest if not for Donte I'd give this place a 1 star.verizon I hope you treat the ones like don't with respect and appreciate his work for this store because without him I do not want to even think about what the store would even be.associates like him keep y'all in business and I hope you realize this!”
“I've been with Cricket now going on two years, switched from Metro PCS, it's the best thing i ever done, Cricket has been there since day one of service, and i was introduced to Bridge Pay and i like it bcuz sometime i don't have the full amount for my bill, and Bridge pay allows you to pay part of it and still have you phone on, cricket is the way, *****”
“Thank you Terrence for exceptional over the phone customer service. It took less than five minutes for him to answer all my questions. And customer service was on point. I hate to make a drive but will to get my phone.”
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“Even though they couldn't fix my screen, the customer service is amazing. Super friendly and they didnt charge me anything. They are also the most affordable out of the local repair shops I called around. Definitely recommend!”