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“Thank you Jay for outstanding customer service, not only help me with the phone issues, also he provided guideline according to T Mobile policy on how I can continue keeping my line overseas, specifically in South Korea.”
“I had an amazing experience at Metro by T-Mobile. Everyone was welcoming, respectful, and genuinely cared about helping me. They explained everything clearly, never made me feel rushed, and made the process stress-free. I’ll definitely be coming back and recommending this store to my family and friends!”
“I had a great experience with Miss Eva from Verizon. She was very helpful. She took her time with my elderly self. And had a lot of patience with me.. Thank you very much ma'am for your great assistance.”
9:30AM - 8PM
7737 Good Middling Dr Ste 102, Fayetteville
Mobile Phones
“Decent store. Greeted me on the way in. Asked what I was in the market for. The only reason I didn't give it a 5 is because they had their door open. A few bugs were getting in the building.”
“Would give 10 stars if I could. The associate who helped get my replacement phone working correctly after an unexpected suspension while the claim was processing went above and beyond. It was almost closing time and she gave the issue her full attention and effort. Unfortunately I didn't catch her name but she and the remote rep Sam clearly care about providing the best customer service possible. Thank you for all your help!”
“I recently visited Boost Mobile and had an outstanding customer service experience thanks to a representative named Miya. From the moment I walked in, she was attentive, knowledgeable, and genuinely invested in helping me make the right decision. She took the time to walk me through all the details of upgrading my phone and services, patiently answering my questions and making sure I understood my options before I made any commitments. Her professionalism and clear communication turned what could have been a stressful process into a smooth and pleasant one.
Miya’s expertise and customer-first attitude are exactly what every customer hopes for when visiting a store. She made sure I left with the phone and service plan that truly fit my needs, and she did it with patience, warmth, and a genuine desire to help. Employees like Miya are an asset to Boost Mobile, and I sincerely hope the company recognizes her hard work and does everything it can to retain her. She deserves recognition for going above and beyond, and I’ll be recommending this location to friends and family specifically because of the experience she provided.”
“They were very friendly and patient and answered my thousand questions, I had a first -class customer service and would definitely return to this store, I would give them 100 stars if I could,”
“Excellent customer service! Olivia and Darline was friendly, professional, and helped me quickly. Everything went smoothly, and I’m very satisfied. Highly recommend!”
“Yay! I went in the METRO PCS on Raeford RD to try to get my phone activated expecting to be their hours. Lisa the sales associate was amazing got me in and out all set up in no time! Excellent customer service more people should be like her!”
“Well I went to T-Mobile today and I switch over from cricket and my phone bill with cricket was $70 and with Metro is$ 35 how about that.. I love me some Metro T-Mobile is the way to go”
“I’m a little late writing this (life and I really wanted to take my time to get it right), but I actually received service on Saturday the 22nd and let me start by giving the biggest cosmic shout out to Justin and Luke. May your meals always be the perfect temperature, may you never lose your car keys in the Bermuda Triangle of your house, may every traffic light sense your greatness and immediately turn green, and may you never walk into a room and forget why you went in there. You two earned these blessings.
Earlier in the week (last week) I went in to get a quote for switching from my current plan to T-Mobile plus upgrading three phones and a tablet. I got a price I was happy with and planned to come back to seal the deal.
So Saturday rolls around and in marches my entire tiny circus. Me, my fiancé, and our three children. We were ready for battle. Or at least for paperwork.
That’s when a VERY understandable error was discovered with the original quote. And honestly? I wasn’t even upset. Mistakes happen, and Justin and Luke explained everything CLEARLY, calmly, and with the patience of two men who have definitely survived retail in December. We ended up being able to upgrade two phones and a tablet, AND they broke everything down beautifully. Before doing anything, they even asked what I wanted my total to be for the day and what I was comfortable with monthly and then they actually respected it. Not only respected it stuck to it so well that the final price came out cheaper. Bless them.
Then comes the plot twist: we find out my phone (which I bought in 2022!) was NOT unlocked when switching from Metro PCS. These two absolute legends called Metro PCS for me, dealt with a customer service rep who clearly woke up and chose chaos, and even handled it professionally when the supervisor literally hung up on us. Justin and Luke did not lose their cool once. I, personally, was one more snarky remark away from catching a charge but THEY held it together.
I was nervous about leaving Metro because of the price… but honestly? I’m so incredibly glad I
switched.
All the absolute best to this location, Justin, and Luke.”
“These folks work wonders they are amazing i came with my broke iphone out of town stuck and they rlly worked with my budget on top of making my iphone feel brand new never experienced such great workers and ppl at a phone shop they are truly gifted and my fav so far”
“Alelandra she did a great job for me and help me with all my devices and I would suggest my family and friends to go to her she is sweet and kind and very polite and patient”
“I want to recognize the Boost Mobile store for delivering outstanding service and maintaining a level of professionalism that truly stands out. From the moment you walk in, the store is clean, organized, and fully equipped with the amenities customers actually need—comfortable seating, efficient service stations, and a welcoming environment that makes the entire experience smooth and stress‑free.
The staff consistently demonstrates patience, product knowledge, and a genuine commitment to helping customers find the right solutions. Every interaction feels intentional and customer‑focused, which is rare in today’s retail environment.
I also want to highlight the leadership of District Manager Calvin, whose stewardship is clearly reflected in the store’s culture and performance. His presence shows in the professionalism of the team, the high service standards, and the pride the associates take in their work. Strong leadership creates strong stores, and this location is a direct example of that.
Overall, this Boost Mobile store sets the bar for what great customer service should look like. Highly recommended.”
10AM - 8PM
150 Francam Dr #112, Fayetteville
Mobile Phones
“Amazing customer service!!!! The phone I wanted was sold out but the wonderful man who works here was able to help me order the phone I needed at another cricket location right before close. He helped me on 3/6 at 7:45pm. If any manager sees this give him a raise!!!”
10AM - 7:30PM
3308 Bragg Blvd Suite 100, Fayetteville
Mobile Phones
“To whom it may concern your company mobile by T-Mobile is an excellent company was just in your facility. Enjoy the person that really helped us out part of the day we thank you will tell my family members and sisters and brothers. What great team you have Tony and Toby thank you all right send it.”
“I would recommend the Ramsey Street location to anyone, thanks to Kasey. Kasey saved the day for my family. She was very nice, helpful, and professional. If there were more sales associates like her, the world would be a better place. Go see Kasey and let her take care of your cell phone needs.”
“Ms. Tameca greated me with a smile whilst multitasking with another customer. I was very pleased with her attitude and how quickly she helped me resolve my phone issue during my lunch break. I was so frustrated with my phone restarting randomly and she found me a better phone deal so I won't have to go without a phone. I love my new moto g stylus 23 phone! She definitely knows how to keep a cricket customer! Give her a raise, 5 stars for me, thank you!!”
“Every time I enter my local ATandT office I am greeted withe a smile what ever I am need of is taken care of my family and I have been with the company for more than ten years and are very satisfied”
“I was at the Boost mobile store off eastern Blvd. In Fayetteville NC today. Calvin was very helpful, I needed a new phone had to switch carriers and wanted to keep my phone number, he made the transition easy. Calvin found me the best plan and was very knowledgeable about products and plans. I would recommend seeing Calvin for your cell phone needs!”
10AM - 8PM
2718B Bragg Blvd, Fayetteville
Mobile Phones
“I've been with Cricket now going on two years, switched from Metro PCS, it's the best thing i ever done, Cricket has been there since day one of service, and i was introduced to Bridge Pay and i like it bcuz sometime i don't have the full amount for my bill, and Bridge pay allows you to pay part of it and still have you phone on, cricket is the way, *****”
“I just want to say Melissa was very helpful and answered all my questions. She also made sure my phone was set up properly and didn’t try to up sell me things or had an attitude like some other employees , definitely will come back to add lines in the future with her !”
“I have been going to Coy for years!!! His work as well as knowledge of these devices is phenomenal! He has never tried to beat me over the head with prices, nor have I EVER had any issues with any device he had repaired or I have bought from him. Hit him up for all of your cellular needs! You will not be disappointed!!!!!”
“Trey is amazing he got me right yesterday with a new phone which prevented me from having to replace the screen of my old phone. i appreciate the amazing customer service !!!”
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“I had a great experience here. I had to get an iPad fixed that was cracked. I took it in around 2pm one day and it was ready by 10am the next day. Very fast and the ipad looked great. I want to shout out Daniel he was a great help and friendly”