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“Absolutely the best service. Jan was so patient and skilled at his job. We upgraded my son's phone and got all accessories we needed. 💯 would recommend.”
“The 5stars are for Lauren. I just left there and honestly ive had nothing but bad experiences with Verizon so I didnt expect much when went in but she was the first person at verizon who ever seemed to care and actually helped me when she didnt have to. If they hired more people like her paying more for the service would be worth it. Thank you Lauren!!”
“Would give 10 stars if I could. The associate who helped get my replacement phone working correctly after an unexpected suspension while the claim was processing went above and beyond. It was almost closing time and she gave the issue her full attention and effort. Unfortunately I didn't catch her name but she and the remote rep Sam clearly care about providing the best customer service possible. Thank you for all your help!”
“I’m a little late writing this (life and I really wanted to take my time to get it right), but I actually received service on Saturday the 22nd and let me start by giving the biggest cosmic shout out to Justin and Luke. May your meals always be the perfect temperature, may you never lose your car keys in the Bermuda Triangle of your house, may every traffic light sense your greatness and immediately turn green, and may you never walk into a room and forget why you went in there. You two earned these blessings.
Earlier in the week (last week) I went in to get a quote for switching from my current plan to T-Mobile plus upgrading three phones and a tablet. I got a price I was happy with and planned to come back to seal the deal.
So Saturday rolls around and in marches my entire tiny circus. Me, my fiancé, and our three children. We were ready for battle. Or at least for paperwork.
That’s when a VERY understandable error was discovered with the original quote. And honestly? I wasn’t even upset. Mistakes happen, and Justin and Luke explained everything CLEARLY, calmly, and with the patience of two men who have definitely survived retail in December. We ended up being able to upgrade two phones and a tablet, AND they broke everything down beautifully. Before doing anything, they even asked what I wanted my total to be for the day and what I was comfortable with monthly and then they actually respected it. Not only respected it stuck to it so well that the final price came out cheaper. Bless them.
Then comes the plot twist: we find out my phone (which I bought in 2022!) was NOT unlocked when switching from Metro PCS. These two absolute legends called Metro PCS for me, dealt with a customer service rep who clearly woke up and chose chaos, and even handled it professionally when the supervisor literally hung up on us. Justin and Luke did not lose their cool once. I, personally, was one more snarky remark away from catching a charge but THEY held it together.
I was nervous about leaving Metro because of the price… but honestly? I’m so incredibly glad I
switched.
All the absolute best to this location, Justin, and Luke.”
“Been using AIT since 1997 as my hosting provider. Recently upgraded hosting services to their new more secure platform. All was completed quickly and satisfactory.”
“Shoutout to Shane for being able to help my husband switch his old phone over to his new phone! We had added a line via customer service and it got all switched up on the wrong phone while switching carriers. We’d been on hold on and off trying to reach Verizon tech team for 2 hours! We finally gave up and went to the store where Shane was able to fix the problem in seconds. Really saved the day !”
“Spectrum has a staff that is awesome...Especially the Manage... she is very helpful. She helped me figure OUT the dynamics of a reloadable card. This card was a Monster...GREEN DOT - Avoid it at all cost. I digress... Spectrum off Skibo & in Freedom's Shopping Center area is a clean, very friendly staff and they do not mind helping you if you have a question during your visit. Great crew/staff & Management.
Thank you...No hype ... Just facts. ❤ ❤ ❤”
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“Thank you Jay for outstanding customer service, not only help me with the phone issues, also he provided guideline according to T Mobile policy on how I can continue keeping my line overseas, specifically in South Korea.”