About Hertz Car Rental - Asheville Regional Airport
Hertz Car Rental at Asheville Regional Airport offers a variety of vehicles, including luxury cars, sports cars, SUVs, EVs, vans, and trucks. Customers can book online or through the free Hertz app for a convenient experience. Overall, reviews highlight a mix of positive and negative experiences. Many customers appreciate helpful and friendly staff, describing the service as smooth, hassle-free, and making their travel more comfortable. Some praise the cleanliness and condition of the cars, noting that they are in excellent shape and ready for use. However, other reviews mention issues such as rude staff, lack of proper vehicle inspection, and concerns about damage procedures. One customer expressed frustration about a lack of thorough check-out process and the suspicion of damage being unaccounted for, feeling the staff was unprofessional and untrustworthy when handling damage forms. Additionally, some customers noted that the rental process was impacted by ongoing construction, which affected the usual convenience of the Gold member experience, such as not having dedicated gold line parking or cars ready for quick access. Parking areas sometimes had big vehicles and homeless individuals nearby, which created an uncomfortable environment for some. Despite these issues, many customers found the pricing to be fair and the overall service satisfactory. The location appears to be a one-person operation in a strip mall, which may contribute to inconsistent service quality. Prospective renters are encouraged to book in advance and be aware of potential construction and parking challenges.
The Hertz team did a great job taking care of me. I was in the vehicle and out of the parking lot in less than 10 minutes.
September 2026
Clean vehicle. New vehicle. Fueled properly and easy check in/check out. I'm a repeat customer. Good service and good cars for a good price.
September 2026
The agent when I picked up my car was very courteous and helpful as was the agent when I returned the car. She met me at the vehicle and even made sure I had all of my belongings and cell phone. She directed me to the check in counter and made the return easy.
