Macy's is a well-established department store, known for its wide selection of top fashion brands like Ralph Lauren and Calvin Klein, as well as housewares and furniture. Customers appreciate the store's cleanliness and organization, especially during busy seasons like Black Friday, when sales are spectacular. However, experiences with customer service can be mixed; while some associates, like those at the perfume counter, are helpful and engaging, others may appear flustered or lacking in attentiveness. The store is particularly noted for its great variety and fit options, making it a popular choice for shoppers of all sizes. Overall, Macy's offers a solid shopping experience, with a few standout employees praised for their exceptional service.
Excellent store, my only issue is that you have to find someone to help you or answer questions.
January 2025
Understaffed, store was a mess, and items were not clearly priced our labeled. More confusion than anything else.
May 2024
Big beautiful store. Customer service at Jewelry counter was lacking. I came in to swap a pair of earrings I bought online because received damaged. Lady was not rude, but was lacking customer service. like she didn't have time or I was a bother.
