U-Haul Moving & Storage of Piedmont Triad Airport

U-Haul, Truck Rental, Self Storage, Propane
Hours: U-Haul Moving & Storage of Piedmont Triad Airport offers a wide range of services for both local and long-distance moves, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. Customers have access to portable U-Box containers, Moving Help® providers, hitch installations, moving and shipping boxes, propane, and online reservations. While the employees are generally friendly, there are mixed reviews about the customer service experience. Some customers felt that staff could improve in clearly explaining how the rental process works and helping customers locate necessary items. For instance, one customer mentioned not being directed to the rental pads and needing assistance finding their truck. Despite some challenges, there are standout employees like Erin and Noel, who received praise for their excellent service. Erin helped with truck issues, while Noel provided valuable support in picking up equipment and securing storage. Many customers recommend using the online reservation and check-in process for a smoother experience. Overall, while there are areas for improvement, the commitment to customer service shines through in various positive interactions.

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