UScellular has garnered positive feedback for its excellent customer service and helpful staff. Many customers have noted the professionalism and eagerness of employees like Grace and Tanner, who have gone above and beyond to assist. Grace successfully helped a customer locate a lost phone just before vacation, while Tanner provided exceptional service and support for internet solutions, which proved critical for a customer's job. The store's team, including Paul and Matt, received high praise for their patience and knowledge, especially when helping customers transition from other providers like T-Mobile and AT&T. Customers appreciated the clear explanations of available plans and promotions, as well as the fun and supportive atmosphere during the purchasing process. One customer highlighted the substantial cost savings and satisfaction with their new phones and plans at UScellular, noting that their experience was far superior to that with previous providers. The service has been described as fast and reliable, directly impacting the customers' lives positively. Overall, UScellular is recommended for its friendly staff, competitive pricing, and commitment to customer satisfaction, making it a preferred choice for many in the area.
Grace was very helpful in finding my cell phone the day before my vacation. She pinpointed and lead me to the exact location of where my cell phone was lost on the side of the highway. Very professional customer service and eager to help! Thanks again Grace!
February 2025
We switched from T-Mobile to us cellular and Matt was very helpful to make sure we understood what plans were available to us as well as the promotions available. He was also very patient with us and our three kids!
September 2022
Went in to add a line and upgrade my phone. Nikki was very helpful and made everything so easy.
