Victra, an authorized Verizon retailer in Kannapolis, NC, is dedicated to providing an exceptional experience for all guests. The store offers a wide selection of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The team of knowledgeable store consultants and managers is committed to connecting technology to life in a trustworthy and enjoyable manner. Customers have praised the staff for their excellent service. C.J. is highlighted for his friendly assistance during the upgrade process, while Markus is recognized for his patience and expertise in helping with storage and international plans. He even made the trade-in process comfortable for customers. Griffin also received commendations for his technical support, demonstrating patience and deep knowledge of the equipment. The store has successfully resolved issues that other locations could not, including trade-ins and transfers, showcasing their commitment to customer satisfaction. Reviews consistently mention the staff's willingness to answer questions and their ability to make customers feel valued, even during busy times. Overall, Victra is known for its fantastic customer service and a team that truly cares about helping their customers.
Griffin and Mr.Patrick was awesome today great customer service and handle each of us as we was family members I definitely appreciate all the hard work here and will continue to be a customer here long term because of these guys I really appreciate you guys and the hard work way to go guys
April 2025
C.J. at the Kannapolis Verizon on Roxie street was a pleasure to work with! He took great care of me while completing the upgrade process and was a pleasure to talk too! 10/10 would definitely recommend going to see him for all your Verizon needs!
March 2025
Markus was very informative and helpful. Good customer service.
