Verizon, located at 520 Kannapolis Pkwy, offers an exceptional wireless experience through its dedicated sales consultants. Customers have praised the staff for their remarkable service, particularly highlighting the assistance provided by Jamie Scott and Byron Bates. Jamie helped several clients order new iPhones, accommodating unique needs like shipping to the store instead of home addresses. His friendly approach made a significant difference, especially for those who had faced challenges at other locations.
Byron received similar acclaim for his outstanding customer service. He went above and beyond to ensure customers found great deals on new phones and provided thorough support even after hours. His patience and clear instructions helped alleviate any technical issues, making the process of setting up new devices smooth and enjoyable. Many customers expressed gratitude for his professionalism and knowledge, recommending him for a seamless experience. Overall, Verizon in Kannapolis stands out for its commitment to excellent customer service and support, making it a go-to destination for wireless needs.
The store's staff were able to transfer my number from ATT to Verizon in just a few minutes, which wasn't simple due to my old phone's setup.
July 2026
Mason was fantastic. He took a tough situation with a phone trade in / exchange and made everything smooth and easy. Will definitely be recommending him to all friends and family for Verizon needs. Ask for Mason.
February 2026
Byron was absolutely one of a kind and absolutely fantastic at what he does! Thank you so much for helping with my upgrade and changing my dang life!!!
