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8:30AM - 5:30PM
1825 Matthews Township Pkwy, Matthews
Credit Unions
“I have been a member of SECU for almost 24 years. They have been very helpful as I recover from major surgeries. Jacquline, Thomas, Debbie along with others have provided excellent service for me.
I look foward to many more years. Along with the other members. Who also work at the SECU.
Lloyd S.”
“The people writing the bad reviews evidently have never been to my Credit Union. I have been a member so long my account # is a single digit. Lisa and all the ladies have never treated me in any way other than fantastic! C. Lee Abernethy III”
“We have had the most superior customer service at this Truliant! Every employee has been friendly and helpful throughout each of our transactions for the past 8 years. Catherine is a superstar! She helped us to open our account years ago and today made getting a car loan seamless and very easy. We highly recommend them all for their professionalism and excellent customer service.”
“Jasmine was great to work with and helped me every step of the way with my loan process! Answered all my questions and was prompt and accommodating in every aspect! Thanks so much for all your help!”
8:30AM - 5:30PM
1390 Wesley Chapel Rd, Indian Trail
Credit Unions
“Mrs. Lili Kowalski is the best! She has helped me several times over the years with several different bank questions and account information. She couldn’t be more knowledgeable, or more friendly, or more helpful. I appreciate her and everyone who works at all of the branches I’ve visited. Thank you so much!”
“I went to FLCU for a car loan. I took in my application. I was contacted by LeDeana Cochrane which was very help in approving my loan. She worked with me very patiently, because I was calling her to find out how much the bank would approve on the cars I was looking at. Each time I called her she took the time out to help me which took almost a month before I found what I was looking for. The day I found the car I was looking at, she was out of the office for a few days I kind a freaked a little , because she was the only one I had been talking to, so I left her a message on the phone telling her I had found a car. I got to the dealership they called the bank and everything was ready to go. LeDeana had sent everything over to Chris Which had taken care of everything while I was at the dealership. LeDeana called and did a follow up when she got back to check to see if I was satisfied with everything.”
“Got recommended this credit union by someone I trust who has tried just about every bank in the area. I was like well dang! sign me up!
For the actual logistics:
- This is a great place for savings accounts; specifically, you can’t beat their money market return rate.
- This is not a good place to go for credit cards; the application process is a circus.
- The specific-banking-account numbers, I had to get on paper directly from the teller to set up my direct deposit.
- This place has free financial advising included with having an account.
Now, onto the rest of it. Why do I bank here?
I like that the employees are knowledgeable and respectful of legal names vs preferred names. I like that they have a Spanish-speaking representative always present. I like that this credit union works hard with those who are struggling to get their feet under them. The second time I walked in (after I had set up accounts), I was still greeted and treated like a person and not a customer or won sale.
This place is not the most high-tech or with the best offers, like some of the big banks. But they care. That matters enough for me.”
“I had a couple questions and call three time all three times the employees answering the phone was very help full and willing to take the time to help me with my problem being new to Skyla Credit Union was a good choice I felt as though everyone I talked to knew what was going on and very helpful”
“The Truliant associates at the Mint Hill location again did an outstanding job with our recent financial transaction!!! The process was timely and very efficient. They are the best!!!”
“I have been a Truilant member for over 30 years. I enjoy the benefits and friendliness of the employees. Car buying sevice is exceptional. I have referred several family members to Truiliant. Keep people first!”
8:30AM - 5:30PM
11529 Lawyers Rd, Mint Hill
Credit Unions
“I have been banking here for 13 years, I started with Blair that always listened and guided me on how to improve things financially. I have recently started communication with Lindsay Alsharid that also listened and is guiding me on how to improve things financially. I cannot express enough the kindness and respectful communication they have both provided. I also have to give accolades to Angie the teller that always has a warm welcoming smile and always helps very quickly when in line. Superior Customer Service across the board!”
“Giorgia is AMAZING!!! Seriously, I've had the privilege to work with her on several occasions over the last year. I've banked with a couple different banks and have NEVER had the support and guidance from any other bank associate. I really can't say enough good things about this gem!!”
8:30AM - 5:30PM
11225 Golf Links Dr N, Charlotte
Credit Unions
“What originally started as the worst banking experience I’ve had turned into the best at this SECU location because of Adam Z. Shapiro. I had been trying to get a check deposited from Chase Bank but was originally told at the first SECU they wanted to hold it for 10 days but referred me to directly take it to Chase to cash since it was their account and check then bring the cash back to deposit it with SECU. So I did. After an hour in traffic due to a bad wreck (hope everyone was ok) the closest Chase was closed due to power outage from the accident. Found the second closest Chase that was 25 min away. Chase Bank wouldn’t cash the check because I didn’t have an account with them. Not only did they NOT offer for me to open one with them but even after letting them know I had already been given the run around at another location and had driven to a second location that’s power was out they let me sit there for 35 minutes just to tell me they wouldn’t cash a check that THEIR bank backed. It was 4:48 and I found the closest SECU and drove there to see if anyone would be willing to help me. I bank with SECU. I walked straight up to Adam and man am I glad I got him after all this mess. He was so nice and professional and genuinely wanted to help. He took care of me and had me back out the door in probably about 5 or less. Wish I would have gotten with him first after spending too much time out of my day over this. I recommend SECU and their services, but especially this location and Adam. Turned my day right around for sure. Adam if your supervisor sees this, they should treat you to lunch. ; ) You’re great and I hope you feel valued because you are a definitely an asset!”
8:30AM - 5:30PM
1720 Oakhurst Commons Dr, Charlotte
Credit Unions
“Although they could use a little more consistent staff in the drive-thru (sometimes things get busy there and one person is not enough to handle eight cars in two lanes, for example), my experiences here have been good. I believe you have to have a family member who is part of the credit union to join and I came by membership through my mother's connection to her husband who worked for the state. I love that you automatically get a checking AND savings and that it is easy to move funds from account to account online, which has allowed me to save money a lot easier from time to time. Other banks I have been with in the past do not make their savings account very accessible. The drive thru is separate from the main building which cuts down on traffic. Thanks for a great experience!”
“I have been a member since high school and I was so glad that they open a branch in Charlotte! Every time I go they are nice and helpful, you can tell they care about their members. I had an issue with a deposit that I made and everyone from the front desk to the Manager were extremally caring and interested in solving my issue. I wasn't worried going in because I have always had a great experience with them. Butt it was really nice to see how much they truly care and how quickly they were eager to help me. Just a great experience overall, I currently also bank with a larger bank and now I will be switching everything to bank with Allegacy Credit Union exclusively.”
“Porshae did an incredible job of working me through my car loan. She was easy to work with, made the entire process a breeze, and and was able to turn it around the same day!”
8:30AM - 5:30PM
1130 E 3rd St, Charlotte
Credit Unions
“I visited this location today and the RESTROOM was extremely clean with hot water for washing your hands ! Whew you must appreciate the good things when you see so many bad restrooms. Pair that with excellent CUSTOMER SERVICE 10 out of 10 I definitely recommend! Thanks Kimma for your great service!”
“Good evening how are you doing I would like to say Fairview has been awesome wonderful honors loyalty nice kind wonderful I'm glad to be a part of the this Bank my 15 years there man I had no complaints on nothing it's been all wonderful I appreciate the love and support of kindness and everything when you walk in there so it's been everybody been wonderful your staff everybody been wonderful each branch I have went to if I've been wonderful thank you I just want to share the survey for all the places I have been they thank you again and looking forward to being with you all the more and more thank you I appreciate it and have a great day”
“Customer service is always outstanding. Been with them for almost 2 years and both my cars financed with them. Best rates % on the market working with everyone no matter your credit score.”
“Kory Black is absolutely the best interaction, process I’ve had with the company so far. I believe his professionalism and efficiency should be recognized immediately! If I could brag on him in office I would. His time management, patiences, and working ethic is beyond measure! If Kory’s Boss sees this you have a wonderful associate on your team!”
“Ricco Myrie is wonderful and he deserves a raise!!!!! Ricco went above and beyond for me when I had a debit card issue. My debit card just gave me so much trouble. Thank you Ricco for providing excellent customer service to me when I needed your help. I hope you get EVERYTHING YOU DESERVE!!!!! Much success!!!!! ❤️❤️❤️❤️”
8:30AM - 5:30PM
10910 Ardrey Kell Rd, Charlotte
Credit Unions
“Joe went above and beyond to help me with my finances and loan. He took the time to explain everything clearly, shared his knowledge, and did everything he could to make sure I got what I needed. As a teacher, money can be a tough and even uncomfortable topic—especially when you don’t have a lot of it—but Joe made the process approachable and stress-free. He is knowledgeable, patient, and genuinely cares about helping. Thank you, Joe—you are awesome!”
8:30AM - 5:30PM
6630 Executive Cir, Charlotte
Credit Unions
“I had a fantastic experience at the bank today, thanks to Cathy and Josh! From the moment I walked in, they greeted me with warm smiles and made me feel welcome. Josh was incredibly knowledgeable and took the time to explain all my options clearly. He answered all my questions with patience and professionalism.
Cathy was equally helpful, assisting with the technical aspects of my transactions and ensuring everything went smoothly. Their teamwork made the process efficient and enjoyable. I left the bank feeling valued and well taken care of.
I highly recommend this branch, especially if you have the chance to work with Cathy and Josh. They truly go above and beyond for their customers!”
“(Translated by Google) Excellent service received by all very professional representatives of the credit union.(Original)Excelente el servicio recibido por todos los representantes de la credit unión muy profesionales.”
8:30AM - 5:30PM
4819 Park Rd, Charlotte
Credit Unions
“Best bank in the free world, nay, the known universe. Brandon is the epitome of professionalism and customer care. I'm absolutely a member for life. It'd be asinine to go back to banking with WF or BofA after SECU.”
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“Needed a medallion stamp. Natalia was so helpful. I needed some documents I didn’t have and she saved me a trip home and back.
Went to Mint Hill location for same thing and I didn’t receive any help at all. It was a Friday and they must have wanted to go home at 4pm.
When I need something else I’ll gladly drive the ten extra minutes to the Matthews branch.”