The UPS Store #2729 in Matthews provides a range of services including packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. The store is locally owned and operated, and committed to helping customers with their needs. Customers frequently praise the friendly and polite staff, highlighting their willingness to go above and beyond. Birva, in particular, is recognized for her professionalism, patience, and helpfulness, especially with packaging returns and navigating Amazon returns. The team is noted for their accommodating attitude, quick response to last-minute requests, and thorough assistance in finding shipping options that fit budgets. Many customers describe the staff as pleasant, helpful, and attentive, often receiving service that exceeds expectations. Overall, the store is seen as a reliable, customer-focused business that provides expert service in a welcoming environment, making it a preferred location for shipping and related services in Matthews.
They are always so friendly here, by far the best location to visit. Zil is so incredibly helpful! I had multiple returns with QR codes and ones that needed repackaged and printed labels. He always makes the stressful return process way easier. Much appreciated!
August 2025
Every time I come here everyone is so accommodating! Birva was not only professional and polite, yet she was so very patient and helped me package six different returns!! THATS WHAT I CALL CUSTOMER SERVICE!! THANK YOU!!
June 2025
I was in a unique, last-minute bind and they went over every shipping option with me quickly and thoroughly to find one that worked in my budget. Thank you so much!!!!!
