The UPS Store #2729 in Matthews provides a range of services including packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. The store is locally owned and operated, and committed to helping customers with their needs. Customers frequently praise the friendly and polite staff, highlighting their willingness to go above and beyond. Birva, in particular, is recognized for her professionalism, patience, and helpfulness, especially with packaging returns and navigating Amazon returns. The team is noted for their accommodating attitude, quick response to last-minute requests, and thorough assistance in finding shipping options that fit budgets. Many customers describe the staff as pleasant, helpful, and attentive, often receiving service that exceeds expectations. Overall, the store is seen as a reliable, customer-focused business that provides expert service in a welcoming environment, making it a preferred location for shipping and related services in Matthews.
Cheapest option to ship bigger boxes. I usually ship with post office in a $35 priority box. Shipped in a bigger box here at $25 to get to the location within 3 days . Very happy with transaction. Staff were helpful and friendly. Not over crowded at the time I went. Would use again.
August 2026
The customer service is excellent! Everyone is so nice and respectful. I live 25-30 minutes from this location, and I always use them because they greet me with a smile and thank me for using them. Leadership is obviously very committed to valuing the customer!
August 2026
Fast, friendly, and professional service! The staff was kind, helpful, and got everything taken care of quickly. Great experience at The UPS Store—highly recommend!
