The Verizon store in Matthews provides a range of services for mobile, 5G home internet, and business needs. Customers can schedule in-store appointments or place online orders for pickup, free 2-day shipping, or same-day delivery where available. Reviews consistently highlight great experiences and smooth processes at this location. Staff members are described as very helpful, knowledgeable, and making great suggestions. One manager is frequently noted as the kindest guy you will ever meet, personable, easy to talk to, respectful, and courteous to everyone. This manager provided honest feedback, checked every way to get the best price, and was generally interested in conversation. The staff made stressful situations into pleasant experiences, demonstrating great service with respect and people skills. Customers report being in and out efficiently, with one noting a visit of just over 30 minutes. The overall service is characterized as smooth, with no complaints, leading customers to state they will always use this store and 100% recommend it to others. It is identified as one of only a few corporate Verizon stores.
I had an excellent experience at this store. Carmen was very helpful and friendly. She made sure to provide exceptional customer service and went the extra mile to make sure I was satisfied and answered all questions that I had with making my purchase. I will be returning back in the future
July 2024
I received great customer service with an issue I was experiencing on my phone
June 2024
"Lisa" was very helpful. She made great suggestions, I knew right away that she "knew her stuff". And I happily followed her suggestions. I don't think I was in the store for much over 30 minutes. Thanks, Lisa.
