Dakota Watch Company, located at Crabtree, offers a mix of customer experiences. Many customers praise the friendly and helpful service, particularly highlighting a staff member who went above and beyond to replace a lost watch and provided an additional watch as an apology. However, there are also concerns regarding watch repairs and battery replacements. Some customers noted issues with water resistance and the cost of battery replacements after the first year, which were higher than expected. Additionally, there were complaints about loose numbers on watch faces requiring costly repairs. Overall, Dakota Watch Company has friendly staff but may need to improve on repair services and pricing.
They changed two watch batteries for me yesterday, and they were super fast, efficient, and absolutely no issues! One watch was my late father’s, so it’s extremely sentimental. I’ll be talking my late mothers now also. They also offer a 10% miklotary discount! So there for your watch and jewelry needs!
May 2026
The customer service at Dakota Watch Company in Crabtree Valley mall is top notch. The guy is very passionate about watch making and it's a pleasure to talk to him.
March 2026
Came with my aunt to replace a battery and get a new strap for her watch. Chris was super kind and knowledgeable on everything and explained each step he took while working on it. I highly recommend this kiosk for fast and friendly service.
