Lowe's Home Improvement in Raleigh, NC offers a wide range of products and services for all home improvement needs. Customers can find gardening supplies, appliances, paint colors, and patio furniture, all backed by friendly staff eager to assist. One customer shared a particularly positive experience with an employee named Larry, who provided exceptional help in finding the right bolts after a frustrating visit to a competitor. Another customer praised a sales associate for their guidance when selecting toilet seats, highlighting the helpfulness of the staff. However, some experiences have highlighted challenges with service, particularly regarding appliance installation. One customer faced significant delays and communication issues when trying to schedule a microwave installation, leading to frustration over the handling of their order. While the in-store experience was generally positive, the complications with scheduling and installation detracted from the overall satisfaction. Despite these mixed experiences, many appreciate the knowledgeable staff, with one customer emphasizing the importance of a specific associate in making their shopping experience easier. Overall, Lowe's is seen as a go-to destination for various home improvement projects, where customers can enjoy both product selection and helpful service, though some processes may need improvement to enhance customer satisfaction.
This Lowes is becoming a DIY culture hub for the doers and makers. They have everything and the quality is good.
July 2026
I had an excellent experience working with the curbside and in-store pickup department. Lowe’s should be very proud of the patient, polite and committed associates TY and KALEEL. Bless those young men. I look forward to placing future orders because of this experience. A+.
June 2026
Customer service and number of helpful staff is improving here
