U-Haul Moving & Storage of Millbrook offers a range of services for local and long-distance moves, including truck rentals, trailers, cargo vans, and self-storage options. Customers report a generally good experience with the pickup and drop-off process, describing it as quick and easy. However, some customers have encountered issues with billing, such as being charged for extra days or receiving incorrect receipts, which led to delays in getting refunds. While the staff is often noted as helpful, there are concerns regarding the self-service approach, which some feel lacks adequate customer support. A few customers also pointed out that vehicles should be better inspected before rentals, as issues like waterlogged trucks due to open windows were reported. Additionally, long wait times during busy periods, particularly on weekends, have been mentioned. Overall, U-Haul provides useful services, but there are areas for improvement in vehicle readiness and customer service responsiveness.
The girls at the front desk were all great. However, they are extremely busy so it pays to stop by in person to handle an issue.
August 2026
Kelly was awesome on Saturday!!! Made a situation like moving so much less stressful thank you do much for help !!!!
July 2026
I always have a seamless experience at this location. I actually drive past two closer locations to come to this one because the service is much better and they don't try to upsell you.
