Verizon in Rocky Mount offers a reliable service for mobile, 5G home internet, and business needs. Customers appreciate the convenience of scheduling in-store appointments and placing online orders, with options for free 2-day shipping and express lockers. Reviews highlight exceptional customer service from staff members like Arnold, Ataysha, Tay, Dee, and Jalanda, who are praised for their friendliness, professionalism, and patience. Arnold assisted a customer for 40 minutes with a SIM card issue, demonstrating his commitment to helping others. Ataysha worked tirelessly to resolve a glitch in the system while adding a line for a customer’s mother, showing her dedication and knowledge. Tay is recognized for her unmatched patience and positive attitude during problem-solving, contributing to an excellent customer experience. Dee provided attentive service while helping a customer upgrade their lines, ensuring they received the best deal. Jalanda’s kindness and helpfulness turned a frustrating experience into a positive one, making customers feel valued and appreciated. Overall, Verizon is noted for having a dedicated team that goes above and beyond to assist customers, making it a top choice for mobile services.
This store always help me out with any of my situations! I've encountered most of these friendly "Verizoners" and never leave dissatisfied for any reason so this review is for everyone. Today Deante helped me with my lost phone so special shot out to him.
February 2024
I called the wrong store and despite being from Virginia Arnold sat on a 40 minute call with me to assist a major issue I had with a SIM card. Very friendly, helpful, and professional. Arnold is a GOAT for this and definitely receives all the praise.
January 2024
No in-store help, we were told to go home and combine accounts on line.
