Verizon in Rocky Mount offers a reliable service for mobile, 5G home internet, and business needs. Customers appreciate the convenience of scheduling in-store appointments and placing online orders, with options for free 2-day shipping and express lockers. Reviews highlight exceptional customer service from staff members like Arnold, Ataysha, Tay, Dee, and Jalanda, who are praised for their friendliness, professionalism, and patience. Arnold assisted a customer for 40 minutes with a SIM card issue, demonstrating his commitment to helping others. Ataysha worked tirelessly to resolve a glitch in the system while adding a line for a customer’s mother, showing her dedication and knowledge. Tay is recognized for her unmatched patience and positive attitude during problem-solving, contributing to an excellent customer experience. Dee provided attentive service while helping a customer upgrade their lines, ensuring they received the best deal. Jalanda’s kindness and helpfulness turned a frustrating experience into a positive one, making customers feel valued and appreciated. Overall, Verizon is noted for having a dedicated team that goes above and beyond to assist customers, making it a top choice for mobile services.
Very helpful they r very busy here but it's worth the wait they do the best they can 2 help u ok and they r nice ppl
August 2025
Nice polite employees. Prices for monthly use, even with incentives are a rip off. Try lowering prices without incentives. More customers this way.
March 2025
3/3/25. I’ve been with Verizon for over 20-years, since they took over from AllTel. Angela in the Rocky Mount store is the most knowledgeable, courteous, competent Verizon technician I have ever dealt with. She did an absolutely wonderful job. Quick, efficient, reliable.
