3263 Holden Beach Rd SW, Supply NC 28462
“Have loved this place for a couple of decades! They always happen to have what I need and in very high quality. Great people! Old school hardware store at its best”
4600 Main St #2, Shallotte NC 28470
“just a great experience! Saw the items on their website went to the store, product was exactly how it looked The employees were wonderful helpful cheery wonderful experience Great job guys”
150-1 Shallotte Crossing Pkwy, Shallotte NC 28470
“Typical Home Depot store and layout. Easy to find what I needed and they had everything I required for my projects. The staff was super nice. similar to Lowe’s, they now put so many things in the aisle to grab your attention sometimes it’s difficult to get your cart through the aisle. I wish they would open the aisles back up and make it easier for multiple customers to pass through at the same time.”
150-1 Shallotte Crossing Pkwy, Shallotte NC 28470
“Home Depot in Shallotte. I’ve recently moved to the area and have never experienced a Home Depot like the one in Shallotte. I’m made to feel like I’m in a local hardware store - I know the names of employees (Stephanie, Connor) who go out of their way to make you feel like a special customer. Stephanie in particular (sold me washer, dryer and refrigerator) goes above and beyond to engage, guide and advise. And does so in a way that’s very conversational and unrushed. The women at the self checkout. Very helpful, happy friendly employees. M Even a stranger in the parking lot helped with a tie down when he saw me having a problem with it. I’ve been to many Home Depot stores in Massachusetts (my old home state) and I don’t remember much about them except that they are big and unfriendly places. Way to go Shallotte Home Depot. You have made me a dedicated customer!”
351 Whiteville Rd NW, Shallotte NC 28470
“Bang up job on the customer service dept, tried making keys at the kiosk inside; kiosk only accepts exact change OR card which isn’t labeled on the kiosk; or at least anywhere on eyeshot, after alerting an employee I needed to break change I was sent halfway across the store with $20 inside and my key locked ; after asking for charge I got an unappealing unapologetic “I can’t make change here” On top of finally “let me call a manager” I informed the woman that my money was inside the machine as well as my keys and was told “the manger can’t meet you over there” So now, after 10 minutes the sale was canceled, my money was taken with no service and now I’ve got a runaround with your kiosk company to get my $20 back. Idk about you but sure sounds like work I now have to do now due to literal lack of care or customer service of your own staff. Customer service isn’t hard unless you have the personality of a cactus, thanks for the help, I’ll work on getting my email or money back from the company which I have no way of even knowing how this is going to work being I don’t have a recipt or way to even claim this situation. This one really pisses me off because I don’t have the time or the money to be just wasting like this. Not pleased not happy, and really disappointed with yet another visit with this Lowes (last time took you guys 3 trips, 3 separate dryers and about a month and a half to bond the neutral wires together to get a dryers heaters working, don’t worry tho I did that for your installers as well) EDIT: Had a chance to speak to Travis since the incident on Friday. Travis did his part to make sure I was heard and resolved the issue. Thank you for addressing this.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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