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“I was surprised that the prices were so much more reasonable than other supermarkets, and the selection was better as well. They had several items that I haven't seen in the area. The store may not be as new or as glamorous as some, but at the end of the day you save money here and get items that you can't find elsewhere.”
“This is what an intimate, friendly, laid-back bar should be; like you see in the movies, but hardly ever in reality. Good mix of locals and visitors, and always a conversation (if you want one).”
“Clean. "0" trash flying around the parking lot. Employees were welcoming when you entered the store then appeared when you were ready to check out. While in the store shopping never saw another soul. It's like magic, appears ?on entrance then reappears ?on check out. I'm sure they always had at least one ?️?️ on ? me.”
“Amazing look at this local themed monopoly game. Interesting that they chose a business for the game that didn't last very long. When you consider that the Mai Thai restaurant has been around as a Jacksonville business for over 20 years. Funny how selections for this game must have been made.”
“Thankyou soooo very very much for finding my youngest daughters forgotten Vest..and holding it,til I can find a way to pick up my daughters Vest.. Such KIND STAFF...thankyou..because the best was accidentally left behind..thank you beyond words..”
“I was waiting for assistance from another employee for quite a while, but Delmar, elderly like me, who works in the Garden section approached me and quickly & professionally solved my issue!”
Grocery Stores
Grocery Stores
Grocery Stores
Grocery Stores
Grocery Stores
Grocery Stores
Grocery Stores
“Had issue with order placed yesterday for 12pm pickup today knowing I ordered 2 roistiere chickens. They don't serve them until after 11 so tried to place pick up time so I'd get what I ordered. Received text stating they were not available.
Called local store Swansboro NC and asked for manager/supervisor on duty and spoke to Lisa H. She got them to fulfill order with 2 roistiere chickens included. In background was someone who said they start orders 2-4 hours ahead of pick up schedule, and why wouldn't I just come in store and get them myself.
First I shop online and pickup because I'm disabled. Called the store back once I got home to let manager know she provided me with the customer service I expected and that person needed to be told how NOT to respond to customers in that manner.
Lisa H was professional, direct, empathetic and understanding to my dissatisfaction with the other persons response. She knows and showed me great customer service and managed my complaint with dignity and respect. She said she had already talked to them, and would let them know I called back.
Picking up online orders is convenient for me who can't shop in store. I applaud Lisa's professional approach and response to my complaint. KUDOS to Lisa H. I will continue shopping online with Food Lion because of her. Thank you Lisa for being a great example of what customer service looks like.”