“This Morrisville USPS Office has the most patient employees that I have ever witnessed. While two customers ahead of me took forever to find their address to send their package, the employees were constantly apologizing to the customers who were waiting in line.”
9AM - 5PM
3500 N Roxboro St Ste 30, Durham
Post Offices
“Friendly staff ready to assist. Why are others penalizing the staff in their rating instead of going to upper management about the odor. They're called postmasters by the way!”
“It is open. Counter 9-5 M-F. Very helpful staff. Last visit I mistakenly filled a label for next day, $60, clerk insisted I do another for $15 2-3 days. Yes understaffed, for all the hate for Trump, he appointed Louis De Loy who thankfully kept his job, things are turning around. As in parcels delivered on Sunday. As for others who compared it a Food Lion checkout, yeah sometimes. Welcome to NC.”
“Last year my company shipped more than 17,000 parcels through this post office. The staff at the front desk and business center are friendly and competent, and have repeatedly gone out of their way to help us. Our normal mail carrier is exceptional, and we are very grateful for him.”
“I failed to read these reviews prior to scheduling my passport appointment, and needless to say I was very nervous for my appointment upon reading the reviews. I scheduled a passport appointment (no photo), and things went amazing. I used a form-filler to complete my passport application online and brought it mostly filled out - I forgot to add my employer company and she just had me write it in with a black pen. Simple. I brought my original birth certificate (she specifically asked for the original), my ID (you do not need a photocopy- they make their own there), and my passport photo from Walgreens. I bought my money order there for a $2.35 fee on top of the charges to the state and it was very smooth. Please do not listen to these reviews. If you come fully prepared, you will be totally fine. She even asked me if I needed my photo taken when I did not select passport appointment with a photo online. I believe the lady that helped me today was named Melissa. Truly had a great experience and it was smooth sailing.”
“Love this location. Employees have always been helpful and kind. Sometimes gets quite busy though and there's usually a line. I mostly use the self service kiosk for shipping prepaid packages like returns. Super quick and convenient, the kiosk will print out a shipping label for you!”
“Like a complete moron I got the date wrong for my passport appointment. Simone was awesome and made time right before lunch! She really goes above and beyond and it’s clear she’s great at what she does.”
“The wait time has really improved here.
I popped in during a late lunch and there wasn’t a line. I completed an important certified mailing.
The service is always great. The staff are always helpful and ready to assist customers. I am appreciative of kind postal workers because I can’t say the same about the location closer to my home in Raleigh. Although this is downtown Cary this location is still very convenient to parks and restaurants I frequent.”
“Served my purppse of dropping off my pre printed label package, however anything bigger than my small wreath in a parcel bag would not have fit in the lobby drop box. Does not have a self service kiosk to print labels or that big blue collection box to drop off boxes. East durham station. Beats the anxiety I had trying to find parking for the office near city hall.”
“Passport and photo appointment was very efficient and easy! I made the appointment online three weeks ago to accommodate my schedule. The key is to follow every instruction on the application and for the appointment, and make sure you have all documents exactly as instructed. The appointment confirmation said to arrive 15min early. I arrived 25min early, with two people in front of me, and was done within 15min after I arrived. They do not take walk-ins at this location, so I highly recommend making an appointment. I brought extra paperwork that was suggested in the instructions, and was pleased that they did not need it. Bring a checkbook for the passport application fee, and credit card for the photo and processing fee. Oh, and the photo only took a few seconds. Other comments complained about walk-in appointments at this location, which is clearly stated online and in the store that they do not take walk-ins. Others complained about cleanliness and rudeness, but it was very clean and organized with ample supplies too, and the representative who processed the application and took the photo was very nice and thorough. All you have to do is have everything ready. Also, surprisingly the expedited processing time is only 3 weeks and the regular processing time is 6 weeks. I read that it could take up to 6 months for regular processing time, which is currently not the case. Also, parking was easy and convenient. I highly recommend this location!”