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“Town & Country store in Gateway Commons offers a refreshing shopping experience, far from the impersonal atmosphere of big box stores. The very friendly staff, led by manager Wyatt, goes above and beyond to assist customers, making each visit a delight. Their helpfulness sets them apart, making shopping here a much more enjoyable experience. If you appreciate personalized service and a welcoming environment, Town & Country is the place to go.”
“I was in twice this week, first time only two associates spoke to me, both had coach badges on.
Second trip very nice young man Jamie stopped and we talked. The. Christian, OFA, spoke to me as he passed but later checked in with me and also had a great conversation.
Later at check out a gentleman named Vlad was super friendly, personal and seemed to really care about his customers.
If you had a store filled with associates like them your store would beat everyone in the district!
Kudos to those three for making my shopping experience fun.”
“The best Lowes I've ever done business with. I'm basing this on 5 visits. Customer service counter, lumber loaders, managers, cashiers, paint Dept employees, and even the merchandisers that build displays etc.. I have been amazed.
The managers have their team nailing it (no pun intended) Great Job!
UPDATE:
LEFT THIS REVIEW SEVERAL YRS AGO
NOW YOU'RE ON YOUR OWN WHEN SHOPPING HERE. EMPLOYEES HAVE NO IDEA WHAT THEY ARE SELLING, NO EXPERIENCE BUILDING OR MAINTAINING A HOME. THEY ARE MIA. PAINT DEPARTMENT IS SELF SERVE. SAD THAT GREED RUINED THIS COMPANY.”
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“Absolutely love this hardware store! Recently had a smoker delivered and they put it together and delivered right to my door step for zero charge. You cannot beat the customer service or the price. We are so excited for this amazing new smoker! Thank you B&W!”