Verizon offers mobile, 5G home internet, and business services through its stores and online. Customers can schedule in-store appointments, place online orders for pickup, and utilize services like free two-day shipping. Reviews highlight helpful, polite, and knowledgeable staff who provide simple processes and find suitable plans. Many customers express satisfaction with new phones and note that employees are exceptionally nice, professional, and patient, often going above and beyond to resolve issues with genuine concern. However, experiences can vary. Some customers report very long wait times in store, exceeding two hours. Others describe frustrating experiences with poor personal service, including being denied help with data transfers and feeling their significant purchases were not valued. Overall, while many customers praise the helpful staff and seamless service, some encounters are marked by inefficiency and a lack of assistance, leading to mixed feedback on the in-store experience.
Jennifer was so lovely! She helped us tremendously and was able to get our phones shipped off for us! After spending 18 hours on the phone with Verizon’s customer service I was dreading going into the store but she made it seamless! Thank you!!!
June 2026
I went to the Russ Ave store because I was having a problem with my phone. Tyrell helped me. We talked about new phones and plans and he gave me several options. He showed me how to save money on my bill and is going to send me some info on updating my plan. He is definitely an asset for Verizon!
June 2026
Thanks to Tony at Verizon for helping me. My phone had gone crazy and was filled w ads. Tony knew about this condition and was able to get it back to normal.
