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“One of my low beam headlight bulbs went out when I was driving from Cary to Ocean Isle Beach on May 15th. Google Maps indicated the Whiteville store was the closest to where I was on the road at the time, so I headed there. I got to the store very close to closing time, but Paul was very kind and helpful to me with purchasing and installing the light bulb. I was grateful that I wouldn’t have to drive the rest of the way to OIB with only one headlight! Thank you for the great customer service, Paul!!”
“Excellent customer service and top of the line paint and custom work. Highly recommend them as they are very efficient and consistent with good work. Communication is amazing and are there when needed.”
“If you have any damage to your car this is the place to go. Family oriented business that treats you like family. Will make sure you get the best out of you insurance company for the best parts.”
“Richard was the most amazing helper of all time. Our car pretty much broke down from the tire, and we almost lost the wheel, and Richard helped us screw the lug nuts into the tire. Richard was a 10/10 and his service was impeccable. Super sweet guy!!!”
“If you need body repair work done on your car I highly suggest Whiteville Body Shop. They honored the quote without any surprise charges and completed the work in two days. When they saw I was using nothing but duct tape to hold it up they offered to anchor the bumper in a safer way for free until I saved enough money for the actual repair.”
“Matt Jernigan took over as owner of Jack's motor parts. I believe Matt has one of the machinists that had been working for Jack 30 years and he rebuilt the cylinder head for my 1979 Jeep CJ 4.2 l. Once installed the Jeep ran better than ever I live in Myrtle Beach this place is an hour north of me and it is incredibly worth it. Turnaround time is 3 days possibly less. And his prices are fair and realistic compared to the local machine shop near me. My local machine shop had a 3-week turnaround because their machinists only works three days a week. Seriously this place is incredibly professional and my cylinder head was refurbished like new. My 4.2 L straight-6 is running like new. Matt and his team are very serious and professional and will rebuild whatever you bring to them right. Thank you so much”
“I wanted to express my appreciation to, Alec. He was able to get a part for my SUV that the local dealership said wasn't available and couldn't be fixed. I wasn't willing to give up on my SUV that only had 55,660 miles on it so I did a lot of calling and thanks to a referral from Chris at Black's Tire service I was put in contact with Alec at Carquest. Alec was very helpful, found the part that was needed and preprogrammed, and was very understanding and professional. Thanks to him I got the necessary part and Chris from BTS was able to install it and got my SUV running and back on the road! Thank you, Alec for all your help!!”
“Walmart would not change my battery but contacted the Whiteville store and spoke with George and I explained why Walmart would not change out my battery he suggested I take my car to the store and he would be glad to take a look at it! Within 15 minutes I had a new battery installed and on my way! George was literally the BEST!! Thank you for the awesome customer service George!”
“8/22/25 visit. The young man tested my battery he said it was weak and didn’t really need to replace it. I called my son he asked what the amps were. My son said mom you won’t be happy if you don’t replace it. So the young man installed the new battery in my suv. I appreciate the young man not trying to push for me to purchase a new battery. Which was the first thing hubby thought, I immediately corrected him. That it was me that wanted the new battery. After its been changed, no more problems starting my suv. Thank you young man (from a 62 yr old woman) !”
“I dont normally post but my experence with Auto Parts Express has been postive . These old timers have alot of helpful information , Plus a full machine shop in the back. The retail area is not neat but it is jam packed with serious tools and parts for for big trucks. I enjoy just seeing what I can find. This man has been in business sinse the 1970,s . And through two floods . If you want purple winsheild wipers or cheap china parts you might not like it here .”
“My family and I were traveling on I-95 at 9:30 at night (we are not from the area)…when one of our tires was losing air fast. We called Mike’s and they arrived within 15 minutes and plugged the hole in our tire within 10 minutes. We were back on the road in no time. The man who helped us was the nicest person! We are so thankful for what he did for us!!! Thank you so much!!!!!”
“Aaron and the service team are awesome! Everyone was extreamly friendly and very knowledgeable. They didn't mind answering questions and kept me informed about the repairs to my car. Thanks a bunch for your help!”
“David, the import specialist, was really good. He got my vehicle in and called me to pick it up in no time. The work was done properly and at a reasonable price.”
“These guys are always going above and beyond especially Terry, driving 1000 miles a week for work I am at the auto center quite a bit either getting tires or getting my oil changed, these guys always go above and beyond to take care of you and save you money, I always deal with Terry, who will not only make you laugh but makes sure you get the best deal. It would be easier for me to go to one of the Walmarts in Wilmington or the one in Leland but I always go to this one because of the great customer service. It can’t be beat!”
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“Ruby assisted me with the purchase of my new car at Vann Underwood. She answered all my questions and made sure I had a great experience.
Anyone with her will be in good hands! She is very personable and knowledgeable in her field. She went above and beyond with answering my questions and concerns.
Fair warning to anyone having to interact with the business manager Barry Love. I had two unpleasant interactions with him as he lied to me multiple times about warranties and what my options are. He upsold me on a warranty and I feel he took advantage of me as a new buyer. I felt pressured with his condescending attitude throughout the experience. Lastly, I found it unprofessional that he referred to me as “that girl” as I was actively in the room doing business with him.
Overall, Ruby was amazing and I hope my concerns with Mr. Love is handled for the sake of future customers.”