The T-Mobile location at Sam's Club receives high praise from customers for its excellent customer service and knowledgeable staff. Multiple reviews highlight the team's dedication to helping customers with phone plans, features, and issues. AJ, in particular, is frequently commended for spending significant time assisting customers, explaining plans thoroughly, and helping with device problems with patience and diligence. Customers appreciate that AJ and his team go above and beyond, often providing services free of charge and ensuring a smooth experience. Zander is also recognized for his kindness, knowledge, and patience when troubleshooting tablet issues. The staff's helpful attitude creates a welcoming environment, making customers feel valued and well taken care of. Several reviews mention the staff's willingness to find the best deals, with one customer switching from Verizon after being impressed by T-Mobile’s competitive offers, especially from a helpful representative named Matt Gibbs. Others note that the team is professional, polite, and easy to work with, whether upgrading phones, changing numbers, or subscribing to services like home internet. Overall, customers are very satisfied, praising the location’s friendly service, thorough assistance, and competitive deals, making each visit a positive experience.
Zander at the Sams Club T Mobile kiosk in Wilmington, NC was a great help to me. Highly recommend! 👍🏿
August 2026
I had the pleasure of working with Zander to switch my service from Verizon to T-Mobile. He's very knowledgeable and friendly and made for a good experience.
August 2026
Zander at the Sam’s T-Mobile kiosk was great. Very knowledgeable and took time to answer all my questions. I’ll be getting my wife from him as soon as she’s ready to get one.
