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“My phone screen randomly turned black with a green line down the middle with having no known cause. Took it in to CPR and Eli was working. He was so nice and professional and had my screen fixed in about an hour and a half! Definitely recommend this place. Thank you Eli”
“Daniel displayed good customer service and he took the time to help us and thanks cj for always helping too. I recommend to come and check the store out and see what deals they have to offer”
“Went in with water damage in my port, was greeted, told pricing right away, and got my problem fixed. When the issue appeared my charging port may have needed a full replacement, staff looked for a supplier immediately, gave my phone a third cleaning and it worked.”
“Jakeb is absolutely the best sales guy in the entire store!!! I went in due to the lack of Support with Customer Service!! Jakeb, was able to GET me EVERYTHING that I was wanting resolved!! Which was mainly the FREE Sunday NFL Ticket!! Yay!! In addition to resolving multiple issues I also got the Google Pixel phone that I have been wanting for quite some time, now! In which I had no thoughts of getting another phone but Jakeb made everything so simple that I ended up getting my daughter's two new iPhones 16! So that's 3 phones that were ported over! Which can definitely be time consuming for sure, but no Jakeb was on POINT with all of it! Even when I ran into a slight delay over email issues he spent 10 plus minutes with me over the phone getting EVERYTHING done to fix that, as well!! So THANK YOU JAKEB for EVERYTHING you have done for us and again you really made EVERYTHING so smooth and easy going in resolving my concerns and getting them done as quick as possible!!!
5 out of 5 hands down!!!
Thank you again, Elizabeth!!”
“I had my phone stolen and was very upset. They made a dreadful experience wonderful! They were so kind and knowledgeable. I would recommend that branch to everyone!”
“I brought my daughter’s iPad to Payless Wireless after the charging port broke, and Joseph delivered absolutely outstanding service. He diagnosed the issue immediately, fixed it with impressive speed, and had me out the door with a fully working iPad in no time. My daughter was thrilled to have her device back, and I was genuinely blown away by how efficient and friendly the entire experience was. Joseph was kind, knowledgeable, and clearly takes pride in his work. While I hope we don’t have another iPad mishap anytime soon, I know exactly where we’ll be going if we do — Payless Wireless is the place to trust.”
“Excellent service and knowledgeable staff. I will be buying my next device at this store. They handled a problem with an old iPhone that was too old for updates, and they kept at it until the problem was solved. And they gave me great service and advice when I bought a new iPhone.”
“loved this stores whole team yesterday! Tanazsa was super sweet, cool & patient 10/10! L.A helped me with the finishing touches & gave me some knowledge about my new phone. when I say literally both are experts at what they do AT&T is lucky to have these 2!! AMAZING store overall <3”
“Had stopped by Verizon next door to setup my own line and they wanted over $200 for the same deal Ms Heather was able to get me for $95 and the new iPhone I wanted that Verizon would have added even more money for. Heather was amazing knowledge, friendly and fast. Yall have certainly gained a new customer and I’ll be going back to work with Heather on setting up fiber”
“I almost didn't come in after reading all the negative reviews about the attitudes, but my experience was completely different. Chelsea was beyond helpful from the moment I walked in. She knew exactly what she was talking about, answered all of my questions, and made the whole process easy. She was so knowledgeable that she even helped me find a few other things I ended up buying because they were exactly what I needed. Great customer service like hers deserves to be recognized. Thank you, Chelsea!”
“I love this store the people here a really nice shout out to Lexi for being super helpful and the things that I love the most is that there is no Wait time needed”
“The woman who helped me was well informed, well mannered, and egar to fix my issue. Not a fan of online support but this store knows what they're doing and kept a customer. Thank you!”
“I had trouble with my new number and the associate helped me fix the problem. New sim card needed. Glad I went to this store . They will be here when T-Mobile takes over as well. Just so people know.”
“I am on a family plan that I have had ongoing issues with and have made multiple trips to other stores to try to correct, but with no success. Today, I went to this location at Caitlin was fantastic! She listened to what I was experiencing, sat down with me and went well out of her way to try to solve the issue. She was kind, funny, and had the patience of a Saint. Not only did she listen to me, but had the courtesy to get on speakerphone with the family account holder and displayed outstanding professionalism despite being interrupted on the phone multiple times and not treated very well.
Verizon is lucky to have Caitlin, please give her the kudos she deserves! She is a true asset!”
“Cutomer service is rough for both the employees and customers...
But I have never been treated or helped as amazingly as I was by Audrena! She is an absolute gem and a true asset to your company. Her level of care, patience, and customer service was exceptional.
Unfortunately, I cannot say the same about my experience with AT&T’s phone customer service. It was incredibly frustrating. After spending a very long time working with the first associate, I was cold-transferred without warning. On top of that, my husband and I had already gone through the lengthy security process so that I could conduct business on the account—something that is consistently one of the most frustrating parts of dealing with AT&T.
The difference between that experience and the service Audrena provided was night and day. Your phone customer service needs serious improvement, but Audrena deserves to be recognized for going above and beyond. She completely turned an awful experience around, and I cannot say enough good things about her! 💜💜”
“Superior. Josh went above and beyond my expectations. He took his time, was patient and kind. He explained my options and looked for my eligible promotions as well as involved his peers to double check. He was concerned that I get the best the best bang for my money and I left very satisfied. I would definitely recommend him to anyone and also use him myself.”
“I had the pleasure of working with Zander to switch my service from Verizon to T-Mobile. He's very knowledgeable and friendly and made for a good experience.”
“Came in with a water damaged screen that could not turn on. I took it to Danny and he seamlessly fixed it in 2 hours. Phone was as good as new! He fitted my new case for me, showed me the updates on the phone, and was very kind and polite! His shop is very calming and a wonderful atmosphere. This is the best phone repair I have ever had. 10/10 would recommend!!”
“We went to the T-Mobile store on Carolina Beach Road this morning. I can't say enough nice things about Devin. We told her what we needed, which was to transfer all of our data from old phones to new phones, which we bought through T-Mobile website, and she expertly (and quickly) did exactly what we wanted. While we were there, several other customers came in and she was the only one there. She handled all of us in a timely and friendly manner without getting stressed. We have been with US Cellular for over 30 years, and since it switched to T-Mobile, we've been very happy with the service so far and very happy with the service we received from Devin at this location!”
“The T-Mobile store at Porters Neck, NC is the best. Marci the manager is so very helpful and knowledgeable about the T-Mobile service. She spends time with you and explains the service in a manner which is easy for a senior person to understand. I have been there several times in the past 2 months. I switched from Verizon after many , many years of poor service and not a good signal on my cell phone. Verizon also cost so much more. T-Mobile I have an excellent signal on my Apple Watch and Apple I-Phone 17. I also switched from Brightspeed Internet in Wallace, NC to T-Mobile Internet, now I can get a signal that is great in my house, not true with Brightspeed, rarely could I get more than one bar and it was offline more than online. Thank you T-Mobile in Porters Neck for such good customer service.”
10AM - 8PM
352 College Rd Suite 20, Wilmington
Mobile Phones
“Came in this morning over some issues with my phone thinking I’d have to buy a new one and Mr George got it resolved in a matter of minutes! Saved me money and time very excellent service.”
“The handsome young man was very helpful and very kind to me and my beautiful husband.
I would love to thank that hansom young man for taking his time and being so polite to me and my husband .”
“This is probably the best bang for your buck in Wilmington for phone repairs. They will do it super quick, better quality than most places and really affordable. Can’t recommend enough!”
“FIVE STARS FOR JOE!! I just wanted to take a moment to recognize the employee who helped me and my husband today. Joe at Metro PCs on market street went above and beyond to help us out when my husband lost his phone . He got to keep his phone number and everything went so smooth. Give this man a raise.Will be coming back!”
“Matthew was amazing from start to finish he explained everything well and clearly and anwsered all of the questions that I had, he took care of me and made sure I got the best deals possible. T mobile had a issue across a ton of stores and I was not able to wait around for it to get fixed, so Matthew put my new phone aside and notified me when the issue was resolved. Overall the whole experience was smooth and enjoyable and I am so far very impressed with T-Mobile and their customer service”
“James at the Mayfair Spectrum location is a high performer. Excellent customer service skills, very knowledgeable about products, plans and services offered. Easiest mobile phone & plan purchase process I’ve experienced in decades! Pleasure encountering him. The store manager is a pleasure as well.”
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“Sandra was so helpful when I got my new phone, answered all my questions, helped me set things up. Very professional, friendly and gracious, also very knowledgeable. I remembered her from my last phone experience 4 years ago.”