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“We have been a few times now and we are completely obsessed! The quality of the clothes and everything is so organized! I recommend this place to all the Mama’s I know!”
“Great customer service. I placed an order online for 43 items to be shipped to the store. On the day of pick up, the ladies allowed me to open up the box and made sure everything was there before leaving. Everything was there and well packaged. The ladies were so kind and patient. Great hires for the company”
“We decided to stop at the Mall and just walk around and check out some stores. My daughter wanted to go in Boxlunch as we have never been there before. We were greeted by the staff as we walked in. They have a nice selection of merchandise!”
“Been shopping for baby gifts here my entire life. No matter where in the world I lived - as a young woman I relied on Betty and now Sara Peyton has the instinctive knowledge of exactly what you need. The service and attention to detail are discriminating, elevated and second to none. Experience is effortless and always a pleasure.”
“This H&M store in Hanes Mall has an interior and exterior entrance, and is two levels. You can get to it at nearly the center of the mall, or inside after walking through JCPenney from the Belk side. This place was pretty spotless head to toe, on both floors. There is a spacious stairway for both floors, and also an elevator. The upper level has the mens, and the bottom has women and kids. I found the staff to be nice, and the place to be well spaced, clean and pretty decently priced! It's a worthy stop inside the mall, so get your H&M fix here!”
“I visited this location to return shrunken kids' clothes under the 1-year quality guarantee. The initial cashier was very rude and argued that I couldn't return them without tags, which is incorrect for defective items. However, she called the manager over, and the manager was wonderful. The manager handled the transaction immediately, knew the policy, and was very nice. 5 stars for the manager's customer service, but the frontline staff needs better policy training and a better attitude.”
“Placed an online order for store pick up and received great service from Josh. He was very friendly and even helped me exchange something in my order that I decided would not work for my 9 year old, and I received the same discounts that were applied in my online purchase during the exchange!! I am very pleased with the customer service....thanks Josh!!”
“As a long-time customer, Gap – Hanes Mall has consistently been a staple in Winston-Salem for good reason. This location truly understands inclusion not as a buzzword, but as a practice woven into how they serve their customers.
If you need extended sizes—petite, tall, or short—they may not always be fully stocked on the floor, but the staff is more than happy to properly size you and order exactly what you need. Shipping to your home is always free, and returns are easy to make directly back to the store, which removes so much friction from the shopping experience and makes extended sizing feel just as accessible as standard fits.
What really sets this location apart is the culture. Under the leadership of Jason Glascock, the store has cultivated a team that genuinely prioritizes customer experience. The service feels natural, respectful, and human never scripted or forced. You feel seen, supported, and comfortable taking the time to find what actually works for you.
This store doesn’t just sell clothes it truly bridges the gap in all forms, from size and style to comfort and representation. That kind of consistency and care is why it has remained a trusted part of this community for so long.”
“I arrived for my appointment at 2:30. My stylist was a little late getting me in the chair, but I understand that appointments don’t always go as planned. She shampooed my hair and explained the products she was using. Since I was getting a silk press, she was very gentle while blow drying my hair to straighten it before going over it with a flat iron. She also made sure to remind me to cover my ears. The trim was done to perfection, she went over it several times to ensure it was styled appropriately, with layers and a length that I was completely satisfied with.”
“In my experience it seems that every indoor mall has a JCPenny. They have a nice selection of merchandise. I find the prices to be a little high, but the quality is usually top notch. The store was clean and well stocked. This JCPenny is in the middle of this mall and you have to go thru it to access the other side of the mall.”
“They have great clothes, the place smells fantastic, friendly employees and you get great rates when you sell your clothes! What more can you ask for? I love this place❤️”
Childrens Clothing
Childrens Clothing
Childrens Clothing
Childrens Clothing
Childrens Clothing
Childrens Clothing
Childrens Clothing
Childrens Clothing
Childrens Clothing
Childrens Clothing
Childrens Clothing
Childrens Clothing
Childrens Clothing
“To all the staff at Rolly’s we cannot express how much we love you! This is one of the few baby stores left, and the collection that is curated by Mel and team is unbeatable! Whether you’re shopping for gifts, or yourself they always have exactly what I’m looking for! Their furniture delivery went off without a hitch, and I got my stroller/car seats beyond fast. The staff are experts in explaining sizing, and always helpful at picking out my son’s outfits for special occasions. The added bonus is every few months there is always a special photograph session for holiday occasions which we love! We will always be a Rolly’s baby, and look forward to many more memories made here with everyone. Thank you for being fabulous as always!”