Hertz Car Rental - Winston Salem - Peterscreek Parkway HLE
Car RentalHours:
2731 Peters Creek Pkwy, Winston-Salem NC 27127 Hours
About Hertz Car Rental - Winston Salem - Peterscreek Parkway HLE
Hertz Car Rental - Winston Salem - Peterscreek Parkway offers a wide selection of vehicles, including luxury and sports cars, SUVs, EVs, vans, and trucks. Customers can book online or through the free Hertz app. The location typically has a good selection of vehicles ready when customers arrive. The reviews highlight the excellent customer service provided by the assistant manager, Kayla. Customers praise her for remaining calm and pleasant, even when the location was short-staffed. Kayla went above and beyond to assist customers, manage multiple tasks, and resolve billing issues. Her outstanding service earned her high praise, with one reviewer stating she deserves a raise and could do much better than Hertz. However, the reviews also mention some areas for improvement. One customer received a car that was not thoroughly cleaned, with spots on the interior. Another regular renter noted that as a Gold member, they did not receive any perks or discounts, the same as a first-time renter. Additionally, some customers have found the overall service at Hertz to be less than friendly, with the staff often appearing short-staffed and customers feeling like an inconvenience. Despite these issues, the reviews suggest that Hertz Car Rental - Winston Salem - Peterscreek Parkway provides a satisfactory rental experience, especially when Kayla is on hand to provide exceptional customer service.
Most Recent Reviews
August 2025
The car wasn't smelling very good and not the cleanest. However, the female working on 8/23/25 was incredibly nice. We encountered an issue and came after hours as she was leaving. She had good service and helped us resolve the issue even as it made her inconvenienced
August 2025
They always have a good selection of vehicles that are ready when you arrive. Kayla was the manager and my agent, she was outstanding. The manager’s special on the website and app was a great deal. Excellent.
August 2025
Car was good, could have been cleaned. Spots on interior and not washed. As a Gold member there were no perks or discounts, same as a first time renter.
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