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“We had the best experience yesterday when we changed to T-Mobile. Annabelle was the nicest and literally had me covered in everything down to home internet that I had no clue I needed but glad she offered it. I am so happy with the service and products and this store.”
“I had a great experience this week at this location. Came in to upgrade my phone for the first time in a few years. Chudney was extremely professional, friendly, knowledgeable, and made the process smooth and easy! Would definitely come back to this location!”
“Nayirah was very HELPFUL, KNOWLEDGEABLE, and pleasant while helping me get a new phone today. I'm VERY appreciative and grateful for her helping me and recommend anyone having an issue with their services, to wait on her for help! She is a great sales lady and will give you the best deal possible while also giving you the best quality phone!”
“We highly recommend this company. Our house was recently damaged by a tornado. The antenna that we had was in pieces. We called TK Communications and Tony and Jimmy came out to help us. They worked quickly and efficiently and they were very knowledgeable in their craft. It was a pleasure to deal with them and we would not hesitate to recommend them or have them back for another job!”
“Had an message on my phone enter sim puk they got me in touch with tech support and they resolved my issue fast AWESOME EMPLOYEES so please if you need a new phone or having trouble with your phone please visit this store the EMPLOYEES are AWESOME”
“Great people and services they aren't required to provide . Fun games and you can potentially leave with a good deal of money. 500$ max payout per day. So if you when 2000$ you must return the next day for 3 days to receive the rest of your winnings. Not bad”
“On Saturday, March 30, I was in the store and received excellent service from Sarah. With my little English he was able to help me and I upgraded my cell phone. I am satisfied with her treatment and her good humor. I hope there are more people like Sarah with her great dedication. Thanks Sarah!”
“Nice people and probably the best of all the other locations. Wish I could give it a 5, but T Mobile needs to treat their staff better and have more people working for helping customers. The people working were multitasking like crazy, but having worked in retail management for my entire life you can tell when people are JUST THERE and NOT totally enjoying what they do. Yes they were good, but I felt rushed withy experience once more customers walked in. I stayed out in the parking lot for over an hour downloading my own new phone. I made sure I was doing it correctly before I left since I've never had an experience like this. Basic chit chat about what was being done just to get me in and out fast. I like many people do not know a lot about setting up a new phone. Mainly you get nervous about it due to being afraid you will lose photos etc etc. Once I was handed my phone nothing much else was explained to me and I did come back in to ask about things. I actually came back the next day too for more help. The person I had seed very rushed and did basic without much conversation. I think his name was Frank, but he helped when I came back in and I could tell the other person just failed to tell me important details. So ... T Mobile ... Hire enough help so you don't stress your people out and have them act just like robots. You may keep people longer in this job if you treat them better.”
“Very simple to pickup an online order. Didn't bug me about setting up my phone for me and let me do it myself. Very polite and efficient and overall an excellent experience.”
“I went last night and they prob had 20 names on the TV wait-list. Now I got there at 6pm and did not leave till 7. I did not mind but I could see the frustration on others faces. I just sat patiently and waited as I know how customer service is. There were only two people. Which had to be tuff. They truly need four or three to help. I had a great lady, she was very lovely and had a great attitude and she had a hard day. I tired my best to bring some light into this world as no one needs to add more darkness or rudeness. She did wonderful and I am grateful she got some relief at that present moment. Keep going keep pushing each day is different and has its ups and downs. Keep it light and bright ?”
“Nayda was awesome! Very impressed by the customer service here. I do wish there were more staff since the wait was fairly long for a simple modem pickup but that's not the fault of the employees here.”
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“I love working with X1 Communications. These guys provide top-notch internet at an affordable price and they’re super friendly, too! I wish they provided to the whole city.”