Spectrum Store at 3320 Silas Creek Parkway in Winston-Salem, NC, offers a range of services including broadband Internet, Mobile, and Cable TV. Customers can shop for new products, upgrade services, pick up or return equipment, and pay bills. The staff is generally described as helpful, professional, and friendly, making sure questions are answered and issues are resolved. However, wait times can be long, especially when the store is busy, and there may be moments of frustration due to the number of customers and limited staff help. Some reviews mention that signing in to pick up or drop off equipment can be inconvenient, with one customer noting a delay caused by a long wait to exchange remotes. There are occasional issues with staff talking about customers or being distracted, which can add to the frustration. Customers recommend making reservations online if in a hurry to avoid long waits. Overall, the store provides good service when patience is maintained, and staff efforts are appreciated despite occasional delays. The location is convenient for those needing assistance with internet, mobile, or cable services, and it offers a straightforward experience for service upgrades, equipment returns, or bill payments.
I went in today to return some equipment due to me moving and Parker helped me out and he was awesome. Customer service skills were great and the day was definitely made.
August 2026
The young lady Briana at the spectrum store in Hanes mall is great! She is very personable and friendly. Great conversation and she even gave me a bag to carry my new products home in. I really enjoyed my experience because of her.
July 2026
Jordan was nice, friendly, transparent and extremely helpful! Would recommend her for all your Spectrum needs!
