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“I always receive the help that I need at this store. Very knowledgeable and efficient staff.
John Johnson helped me with my phone today, and gave me some Great advice.
Kim Benson”
“Choose this location ask for Turner! Honestly answering our questions. Not experience at another location. We saved money upgrading our phone. So appreciate you Turner!”
“Isaiah was so helpful! I’ve been to 3 different stores trying to get an issue with my phone sorted out and he was the first person who was actually helpful. Everyone in the store was very pleasant and polite, I didn’t have to wait around at all! Overall great experience.”
“Went in this afternoon with a complex transaction switching everything from a business to personal account added an Apple Watch and AT&T air Internet for our home. Expecting this to be problematic. But it went very smoothly. The staff there is top-notch and very good to deal with. It was not crowded at all in fact we made an appointment yesterday and got right in today. Very pleased with this location and AT&T”
“I went in for a screen replacement for my Samsung S23 Ultra. They quoted me $220 and 30 mins repair for a aftermarket screen.
After asking about the price she said she could drop it to $210. I thought I could beat that price so I called around a few different shops. No one could do better, the next best was $280 and then $300.
I came back and left my phone for a repair. I timed it cause I was in a rush and needed to leave the shopping area. It took them about about 45 mins but they did keep the price the same.
I'm writing this about 5 weeks after my purchase so I could make sure the screen works and was reliable. So far I approve and would shop here again. The screen isn't a one to one but does have all the functionality like fingerprint and dimming that I was worried about.
The shop has more cell phone cases than Ive ever seen anywhere else in my life.
The ladies that were running the shop were chill and straight up. Not exactly polite but not rude either.
My phone works great and I would go back to them for service. It saved me hundreds in the long run.”
“I wanted to take a moment to highlight the fantastic experience I had working with Cory at AT&T. Cory went above and beyond in assisting me with transferring my phone to another account. From the very beginning, he was incredibly patient, knowledgeable, and efficient, making the entire process smooth and stress-free.
Cory’s professionalism and dedication to customer service made a real difference, and I truly appreciate how he took the time to ensure everything was done right. Cory is a valuable asset to the AT&T team, and I’m grateful for the excellent service I received.
Thank you again, Cory!”
“CeeCee Huffin is your go to consultant to resolve any and all matters with your AT & T account! She is truly gifted in explaining the details in a way I could understand. After being led astray at a different store, CeeCee resolved my issues quickly. 10 out of 5 recommend her!”
“Cricket has been around for a long time and I haven't ever seen or deal with anyone that has the postive energy that the Manager Andrea has brought she so sweet and helpful... thanks for Andrea we need more people like her in this world”
“She is excellent. Lucy Sosa. She always get the job done. She always nice, she never cannot fix anything. She fix my phone every time and has patience with me when figuring things out. She is so adorable and loved.”
“I would like to thank Johanna for helping me and my not super tech brother-in-law set up his new cell service and his phone. If it wasn't for her I probably would have tossed the phone across the yard out of frustration ?. If you need help head her way.”
“If you need a new phone,new phone plan & associates that will listen or actively help you....THIS is the location to come to!! Soooo helpful,friendly & fast!!!”
“Wonderful customer service and very competitive prices on repairs; I was looking at $400 at other repair places and got my s23 ultra fixed for $200. This is my official repair store from now on.”
“I came into the store after my phone was stolen all my pictures of my mother in law that passed away were on the stolen phone the lady from another cricket store told me I couldn’t retrieve my account because I didn’t remember my gmail information. I decided to give another cricket store a try and came in Reynolda it’s very small store barley any parking but the customer service I received from the young lady working alone was exceptional she had a line of customers and juggling two customers at different computers and had a customer on the phone and she didn’t seem faced by the pressure after it was my turn and I explained how important my pictures were and I needed to know if I could get them back she told me she would try to retrieve it right after she was able to find out my account email and helped me reset password I was so grateful. The young lady name was Jessica or Jennifer from now on I will only go to this store and know that I am receiving the best customer care service keep up the good work cricket”
“I went in because I thought I had cracked my phone's screen. The man working said I had only cracked the screen protector and I just needed to replace that. I really appreciated his honesty and the fact that he didn't play on my ignorance to try and upsell me a new screen or new phone. I was impressed by his honesty.”
“Great prices friendly and they answer any question in timely manner also quick repair was able to take tablet in to get repaired and within the hour it was ready”
“They work only on iPhones. So if you have an Android and need it to be repaired it's kinda of tough u may have a long week wait for parts and labor when it comes to Android repairs at this location or it's subsidiaries.”
“Melody was dedicated and definitely on her job! As I walked in, there were 3 customers at the service desk. Two were together. Melody finished business with the guy. She asked me what did I need assistance with. I told her, I was referred by my brother and was told they had some very fast acting chargers. She helped me pick out the right charger, and assured me it was a great product. She has used that same one! We conducted our business and she continued to help the two customers that just purchased phones and service! I definitely recommend this place. Especially when Melody's there!”
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“Mike McLean is fantastic to work with. Extremely knowledgeable and helpful. He recently provided assistance with a phone replacement. He made the entire process smooth and painless. Stay in the neighborhood with awesome phone service on Robinhood Road.”