Verizon offers a wide range of mobile, 5G home internet, and business services at their store in Winston-Salem. Customers can conveniently schedule in-store appointments or place online orders for pickup or delivery. The store features free 2-day shipping, express lockers, and same-day delivery options. While the store generally receives positive feedback, there have been some issues reported. One customer had trouble with a malfunctioning locker for an online order, but the staff was able to resolve the problem after a few calls. Another customer praised the store's employees, particularly Monica, for their ability to effectively troubleshoot phone-related issues. The staff at the Winston-Salem Verizon store are described as friendly, helpful, and honest. One customer highlighted the excellent service provided by Maurice, who took the time to explain upgrade details. However, some customers have experienced longer wait times and instances where staff had to divide their attention between multiple customers. Overall, the Verizon store in Winston-Salem aims to provide a convenient and reliable experience for its customers, with a team of knowledgeable and dedicated employees.
Had an message on my phone enter sim puk they got me in touch with tech support and they resolved my issue fast AWESOME EMPLOYEES so please if you need a new phone or having trouble with your phone please visit this store the EMPLOYEES are AWESOME
February 2024
Only see Monica if you go here. On 2 separate occasions, with 2 different employees, neither could not tell me why my phone was using data, said I had to call tech support myself. However, MONICA can ALWAYS figure out phone issues and goes above and beyond.
December 2023
Maurice was friendly, helpful and honest. Went out of his way to explain details of upgrade. Thank you to all the staff!!!
