First Community Credit Union (FCCU) is a well-established financial institution that was founded in Jamestown, North Dakota, in 1939. Over the years, it has grown to include 26 branches across North Dakota and Western Minnesota, serving a large community with a membership that covers over a third of North Dakota. Unlike banks, FCCU is owned by its members, and profits are returned to them through better services, accounts, and favorable rates on savings and loans. Many members praise FCCU for its friendly and personable service, describing staff as helpful, supportive, and like family. Several reviews highlight the welcoming atmosphere, with staff calling members by name and providing assistance both in person and over the phone. Long-term members appreciate the consistent good service they have received over the years, mentioning that FCCU has met their financial needs reliably. However, some recent reviews point out issues with certain branches, noting a decline in customer service quality and problems with account accuracy. Changes in branch staff and online banking updates have caused frustration among some members, leading to disappointment compared to the high standards of the past. Despite these concerns, many still recommend FCCU for its personable approach and community focus, emphasizing that it remains a trusted institution for many families and individuals in the region.
Absolutely love this Credit Union Everyone is so nice & helpful
December 2025
Came here today for my first time and was seen within a few minutes of entering. Carolyn helped me create a membership and open a few accounts in under an hour. Felt like a really fast process and Carolyn was so helpful and informative. Very excited to bank here.
October 2025
Carolyn took care of every issue we had so we could open an account. We are delighted with her!
