Metro by T-Mobile at 477 Darrow Rd Ste B offers a wide range of prepaid plans and 5G phones from Apple, Samsung, and OnePlus. The store features friendly staff who provide helpful and knowledgeable service. Customers appreciate the quick and easy process, especially when dealing with urgent needs like replacing a destroyed phone or porting a number. Tammy was praised for giving a great deal and making the experience enjoyable, while MJ received multiple compliments for his exceptional customer service, professionalism, and willingness to go above and beyond. He patiently stayed on hold for over two hours to resolve an issue and ensured customers felt no pressure during their purchase. Although some customers noted a limited selection of phone cases, they valued the overall helpfulness and friendliness of the staff. Many mention that they will continue to return because of the positive experiences and excellent service provided. Overall, the store is known for its attentive staff, good deals, and a welcoming environment.
My daughter destroyed her phone and I needed something cheap and easy. I usually have a hard time dealing with the salesperson at metro, and then there was Tammy, she gave me a great deal and got me in and out, and she made laugh! Just what I needed thanks. Thanks Tammy!
November 2022
Terrible selection of phone cases at this store had get one at another store, it would've been great to get everything at one store when I purchased my new phone.
November 2022
The best customer service in this store. The rep helped me transfer all my stuff
