Victra, an authorized Verizon retailer in Alliance, OH, is dedicated to providing a top-notch experience for its customers. The knowledgeable and friendly staff, including individuals like Dillion and Richie, are praised for their outstanding service. Many customers highlight Dillion's exceptional commitment, noting his willingness to stay late to ensure a smooth transition when switching providers. He is described as fast, accurate, and always ready to help, even sharing his personal contact information for continued support. Customers appreciate the great customer service and the decent selection of phones available. Although some reviews mention longer wait times for data transfers, the overall sentiment is positive, with customers feeling well taken care of and valued. The team at Victra aims to connect technology to life in a trustworthy and enjoyable way, ensuring that every visit is a pleasant experience.
Great customer service but limited knowledge which means room to grow
August 2026
Jeff and Tyler were incredibly helpful and patient! As a small business owner, they understood the importance of our time and making sure we left with no questions! They even insured our account was set up properly days after we were in store!
July 2026
Andy was super helpful and very knowledgeable, will definitely go back to him.
