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“The employees here are so helpful and patient and knowledgeable. We ran into every uncontrollable issue you can think of and these guys were able to solve everything. Thank you!”
“El was awesome. He was very knowledgeable and helpful. He got us set up with 4 phones after we first tried another location in Lorain. I will definitely recommend him.”
“I had an extremely positive experience with Devin at this store. He set up my phone for me and got me some good deals! I will definitely be recommending him to my friends and family. There are 7 Verizon’s closer to me, but I would make the drive again here for the service!!”
“I just wanted to say Logan & Jared Were the best help/ Sells Associates that I’ve dealt with in a long time. Such a breath of fresh air considering my circumstances && Switching Phone services after years of going to the same company. They were so patient & Kind and was willing to help me through everything every single time I came in . Glad I switched thanks guys !”
“As a previous customer who’s locked out of my phone for 2 weeks now, I walked into Cricket Wireless as a Hail Mary. Although ultimately my issue was not resolved, it was definitely the most positive experience I’ve ever had with Cricket Wireless. Please forgive me as cannot remember the woman’s name, but I’m hopeful you can look at the time stamps and give her the credit she deserves! I was there today 12/30/25 around 1pm. That sweet lady went so far above and beyond the scope of responsibility for me. She was patient, calm, friendly, personable and professional throughout the duration. She made several phone calls on my behalf, and she REALLY tried to get this issue resolved. Best of all, she never looked at me like I was crazy when I sat there crying to her, with my 3 children under foot. She is an amazing person, and this company is very lucky to have her. If she were to benefit from my renewing services, I would do it in a heartbeat. She deserves all the flowers and recognition, today. Thank you, ma’am, for your kindness. I hope you have a great New Year!”
“I switched to boost the other day, Nick made the process very easy. Took the time to understand what I needed and got me the best phone. He's also really funny and made my time at the store delightful.”
“Tara was amazing to work with gave great advice on our plan changes and helped with upgrading. She helped with making sure everything was transferred from the old phone to the new one.”
“Al from the Elyria,Ohio store really helped out! He got me and my husband a great plan and some great phones! I cut my bill in half! Switching from AT&T! Want a great cell company with great customer service? Go to AL at BOOST Mobile.”
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“They made upgrading our phones such a pleasant experience.
Demonte went out of his way to get us the phones we wanted and the best deal on phones, cases and chargers.
Very courteous and genuinely nice employees.
They transferred our phones quickly and professionally.
It was the best experience I’ve ever had at a Verizon store.
I will be using this store again.”