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“Good customer service at this location. Had some issues after there was a mix-up that happened as I returned a phone and kept one within a week of signing a contract at the store in Parkersburg. That mix up cost me a couple extra trips into this store to find remedy. I'm glad that I didn't rush into signing up for automatic billing as was suggested in Parkersburg because they still had the phone I returned on my bill and was billed over $300 for my first bill. I called customer service and they made it right and now I feel I can sign up for the automatic billing. Had I done so before they would have got $300 out of my account and who knows how long a refund would have taken, so hold off on that aspect until you see your billing is correct!”
“HENRY is outstanding. Though I had to wait for some days, once Henry arrived, I was so pleased and relieved. He was not only experienced and knowledgeable, he was very concerned in resolving the problem. Because of the need for another type of ladder and an additional person, he arrived at the end of the week on one of the hottest days of the year and persisted in taking the time to remain until I had the internet working once again. He was thorough and helpful and concerned about me having my internet fully established again. I am most impressed in his persistence and capabilities. Best worker ever. Sherry Blankenship, Athens Ohio”
“Destiny at Verizon in Athens, Ohio made a less than ideal circumstance - an easy fix. She was personable, knowledgeable and oh so patient. Thanks again Destiny for awesome customer service. Someone give the girl a raise!”
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“I want to recognize an employee, DALTON! He is fantastic, gave my wife and I great service, we bought 2 iPhones 2 tablets and accessories. Dalton needs to be rewarded! I also want to commend Sabrina for her patience and help and knowledge. She leads a quality team!”