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“May 5, 2026 - From north of the border.
I initially received the wrong items, but they made it right by swiftly sending me the right items free of charge.
Customer service 5 stars
Sales department 5 stars
Communication 5 stars
Packaging 5 stars
Received items across border in a timely manner 5 stars”
“Kenn was very patient and helpful, he was very helpful showing us all of the possible offers and cheapest way to do what we wanted. Would definitely recommend going to this location.”
“This is the place to go for all of your cell phone and internet needs. We received all star treatment by Delia and Owen! They are very knowledgeable and helpful about their business.”
“Visited the North Olmsted, Ohio store on a busy Saturday afternoon—definitely recommend making an appointment ahead of time. Service was excellent. Thomas was incredibly helpful, made everything quick and easy, and explained all our options clearly.
Even though the store was busy and a bit short-staffed, the entire team was friendly, welcoming, and worked well together. I also saw employees taking extra time to help an older customer save money, which was really nice to see.
Great experience overall—we left very happy with our new phone. Highly recommend!”
9:30AM - 4:30PM
124 Middle Ave, Elyria
Internet Service Providers
“Another rave for Mid Air! Upgraded my equipment and a flawless experience. David provides superior customer service and the entire team is spot on with service and a fair price. Highly recommend this local and forward thinking company for internet needs! Original post a year ago: David and Jafar were excellent to work with. They got us up and running quickly and are funny too! The internet is so much better than what we had before. And the customer service has been a good experience.”
“After having a bad day due to my phone quitting, Chris T. At the Elyria store made a bad situation a little better with his knowledgeable, courteous, and professional skills.He is a gem!”
“I switched to boost the other day, Nick made the process very easy. Took the time to understand what I needed and got me the best phone. He's also really funny and made my time at the store delightful.”
“Trent and Zach are awesome they were transparent and took really good care of me after a bad experience with another provider. They hooked me up! Better deal and the. Some. Ask for them. Keep up the good service boys!”
“If you visit this location ask for Marco, he is extremely knowledgeable, resourceful and patient, if you are in a bind and need a phone or just some assistance ask for Marco, 10/10 solid dude.”
“The service that Ms Agnes provided was outstanding and very helpful. She provided excellent service and information for the service I needed. Outstanding job done by her.”
“The manager Tommy is soo awesome! He made a very long drawn out process as simple as possible and was patient with me, the phone and customer service when my new iPhone wouldn't properly port my phone number from another carrier.
As we waited off and on for about an hour, Tommy was extremely personable. We talked about Apple vs Android debate and the different live action animes that we like.
Again, I didn't leave the store until all of my issues were resolved and questions were answered! Great customer serivce, FIVE STARS!”
“I worked with Zane at Crocker Park setting up my new phone. He was terrific. Very knowledgeable and friendly. Answered all my questions and was very patient with me. I’m not super savvy with phones. My experience was very positive thanks to Zane’s professional ism. I would recommend him highly.”
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“We had an excellent experience at the Avon Spectrum store, and we want to give a special thank you to Deb for her outstanding customer service. From the moment we walked in, she greeted us with a warm smile and made us feel welcome.
Deb was incredibly knowledgeable, patient, and took the time to answer all of our questions. She explained everything clearly, helped us understand our options, and made sure we found the services that best fit our needs. She never made us feel rushed and truly went above and beyond to ensure we had a great experience.
Exceptional customer service is hard to find these days, and Deb exceeded our expectations. We left the store feeling informed, confident, and grateful for all of her help. Spectrum is fortunate to have such a friendly, professional, and dedicated employee. Thank you again, Deb, for making our visit such a positive one!”