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“10/10 experience all around! My go to phone repair and accessory store. The owner and staff are amazing! I will not go anywhere else besides here! I come here at least a few times a month to get new screen protectors and cases because they are the most reasonably priced out of any phone store I’ve been to! At&T tried charging me 60+ for a case I found for $15 over here! I won’t go anywhere else!”
“Excellent service, turnaround time and pricing!!! Very cordial and took the time to explain and show me what was wrong with my computer. Big problems or small this place handles it! I will definitely be returning if another problem arises and highly recommend this small business!!!”
“On both my visits to the Middleburg Heights store Ronnie and Kayla were very professional and helpful. Would definitely return to this store for any further help or equipment that I need”
“I never post reviews but my experience
at this store was exceptional. Kal was so helpful when I bought my phone and he spent a lot of time getting it set up and making sure that everything transferred correctly. If you ever are in the market for a new phone or plan you absolutely must come to his store. Thank you so very much, Kal!!!!”
“Bill did a great job, another local shop couldn’t/wouldn’t make the effort after charging me $160, don’t go there, you’ll go “broke.” I could tell from speaking with Bill, he’s got the knowledge and experience. Don’t waste your time anywhere else, just go to Procom.”
“Had a great experience here, needed my account + transfer pin info since I was switching providers and Moe had me in and out super fast. He was super nice and helpful, way more than the other metro store I had been to prior to get this done.”
“Corey helped me get a new phone in the midst of last months snowstorm, and he was awesome. Huge help, and super friendly! He got me set up with everything I needed for the new phone. We have another upgrade needed in the household, so we’ll definitely be back for Coreys helps, he is the best!!”
“I love this store the very best best people who take care of you very nice also ❤ imma always be there costumer thank you very much my daughter was very happy with her phone XOXO you guys made her day she loves her phone ?”
“Madison is an amazing associate! I’m always nervous about phone/tech stuff, but he was incredibly helpful and reassuring. All questions were answered and I walked out with confidence. Thank you so much!”
“Came here to transfer a line and purchase a tablet. Amanda took exceptional care of us! Went above and beyond to help us out and was such a pleasure to talk to. Super informative!”
“This Verizon store is hands down the best, and the staff is 100% the reason why. My first visit was with Rachel, and I wasn’t the only customer in the store calling out her exceptional service. She made everything simple, clear, and completely stress free, and handled my phone transfer perfectly.
When I came back the next day to trade in my phone, I met Vino and Theresa, and they were just as awesome! Vino walked me through the trade in process and made me feel totally confident, while Theresa was chatting with both of us and keeping the energy fun and welcoming even while helping another customer. The vibes in this store are unmatched: chill, professional, and genuinely friendly.
If you need anything Verizon related, I can’t recommend this location enough. Ask for Rachel, Vino, or Theresa! All three were incredible and absolutely deserve recognition and a raise!!”
“Nick can fix anything, he provides excellent service for any reason, not just phone repair. I’ve been coming here for years for all my phone related issues; he always gives service with a big smile and he always finds the perfect phone for my needs and gives the best deal possible. One Stop Wireless is a hidden treasure.”
“Mekhi was a delight to work with. I am the worst technical person, and he was able to walk me through exactly what I needed and did not try to over sell me. Transferring my data took some time, and he was very patient and pleasant. Prior to waiting on me, he dealt with a very belligerent customer who was calling names and demanding a manager. Mekhi was very calm and professional handling the client and the situation. Meki is a keeper!”
“I went to the store to confirm what I received in an email from Verizon. It was confirmed that the deal I thought was too good was correct. I ended up revising my plan and updating all phones. Very pleasantly handled.”
“I recommend everybody who needs their phone to be fixed or to get a new phone to come to City cell I ran my phone over and they were able to put it back together for me and give me together without losing any information highly thankful”
10AM - 8PM
167 Market St, Westlake
Mobile Phones
“I walked into the Westlake AT&T store and was greeted by Shawn. Turned out Shawn was the manager of the store and a fine gentleman and very competent and knowledgeable about all products. I wound up upgrading my phone and obtaining a new Apple Watch. Shawn took care of the whole process with ease and in approximately an hour and a half had everything transferred and set up without any issues. I highly recommend anyone looking for AT&T service or products to use this Westlake store. I have been in other ATT stores and they do not compare to the service or attention given at this location.”
“The charging port on my iPhone 13 Pro Max somehow got broken. I called for a quote and availability, CB, quoted me $80 and was able to provide service right away. It took about 2 hrs. Quick & easy! Thank you ?”
“Zachary Wilson is an incredible asset to ATT! I've been working with my company, ATT Consumer and ATT Business services for 3 months now trying to get my mobile phone number transferred from my company to my personal account. It's been a very frustrating process with many hurdles and obstacles and endless loops back to the starting point. I finally went into the store in Rocky River and fortunately Zachary was working that day. He was able to determine what the issues were and work through them although it wasn't easy and straightforward. His knowledge, patience, determination and desire to satisfy customers are outstanding! He could have very easily given up at any one of the obstacles he encountered but didn't. He went above and beyond to help me both with the transfer and then subsequently with getting my accounts set up and merged. I was ready to give up on ATT but Zachary's efforts made a difference! Thank you Zachary!”
“Highly recommended. They’ve always helped me when I had questions. Vince is great and very easy to deal with and is my “go too” contact. Even though my purchases have been small (<$30 each) they still treat me well. Prices are always very reasonable. If you need anything in the radio/public safety realm, give them a call or stop by!”
“My mom and went into the store with a complicated problem and Ashley helped us so well. She knew exactly how to help. She was professional, very kind, knowledgeable and had a smile the whole time. Ashley made everything feel easy and seamless. She rocks!!!”
10AM - 7:15PM
14057 Lorain Ave, Cleveland
Mobile Phones
“Came into the North Ridgeville store with a number of problems on my phone and was frustrated to the max! Logan was an absolute help in assisting me with my emails, apps and questions. His professionalism and help was greatly appreciated. You are lucky to have him as sales rep…..Many thanks!”
“I had the most wonderful and wholesome experience the other day with Kylie!! She was very professional and kind. She solved my issue with expertise!! I am still very grateful and appreciative!!
Thanks again Kylie!!.?.”
“The Avon, OH store was helpful with my upgrade. Alec, Assistant Manager, was professional and explained how to transfer my data into my new phone. My old phone was not cooperating so I did it at home. Thank you!”
“When I stopped in the store was busy. While I waited I noticed the staff interacting with other customers. They took the time to provide assistance regardless how busy it was. It was clear they provide great customer service. When it was my turn, Frankie helped explain costs involved with a new phone and was even able to lower my phone bill. I highly recommend this store.”
“I want to thank Abe again for the service I got today. I wasn't sure if I was going to buy today, I did not have a lot of time, but wanted to stop to check out prices. Punched out of work at 4pm, pulled into my driveway by 5:07pm! In between he explained all my options, the phones I was interested in and transferred my contacts and photos. Quick and painless! Spent less than I thought I would have to as well. Thanks ✌️”
“I came here to order a new phone for my husband from a deal i saw online and I walked out saving money on my bill with a brand new phone for myself as well! They were quick and easy to work with. I will always recommend this location for anyone with cellphone needs.”
“Kiara was extremely helpful I called the store she informed me, what I needed to do to get a new internet box. Then when I went to the store she set everything up for me. I can't say enough good things about her. Very helpful, very patient, very informative ,and very kind. If you want top notch customer service go see Kiara in Berea.”
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“Salem and Shane were super helpful and supportive. They provide excellent and quality service and answered all my questions! Salem was very patient in helping me with my broken screen protector and even cleaned my case for me!”