7907 Broadview Road, Broadview Heights OH 44147
“After spending hours of trying to figure out a Weber Grill issue, Chris nailed the problem down and solved it. Very few places left that have this customer experience left. Thanks so much!”
224 Old Brookpark Rd, Cleveland OH 44109
“Came here for screen repairs, and it was done super quick. Great staff. Friendly, helpful, and they even changed my key fob battery. Large place... looks well stocked.”
1710 Mill St W, Peninsula OH 44264
“They helped me plan the framing & materials for my patio deck & delivered everything I needed. Saved time picking thru stacks at the big-box stores. The lumber was good quality-nice and straight with very few knots.”
13510 Lorain Ave, Cleveland OH 44111
“Awesome, hardware store!! Reminds me of how stores were back in the 70's.. a nice gentleman, named Greg, helped me find what I needed.. I highly recommend Torch Hardware!! I prefer to shop in small neighborhood businesses, rather than national corporate stores ?”
14069 Ridge Rd, North Royalton OH 44133
“Staff members are always available to answer my questions & help me find what I'm looking for. The store also has good product inventory & selection.”
6272 Pearl Rd, Parma Heights OH 44130
“The ONLY Harbor Freight I will ever shop at again! Great customer service with knowledgeable, friendly, very helpful staff and a super manager! And they always, always have everything in stock, including all the sale/specials items that the other Harbor Freight stores never seem to have, even on the first day of their sales. And no pressure to join their “Member-Only” club, which the other stores are relentless about. Very clean, well-organized aisles make this location a pleasure to do business with. I’ve save a lot of $ shopping here & have gotten some helpful advice as well. Highly recommend this place!”
5680 Turney Rd, Garfield Heights OH 44125
“Ace had what I wanted. A young lady helped me find solar batteries. She was very nice and answered any questions I had. Not sure what her name is. Hope she is there next time I go . Cashier very nice. Her name was Anita. Thanks ?”
924 Brookpark Rd, Cleveland OH 44109
“I had a great experience purchasing a ladder here. I called ahead to see what they had to fit my needs and by the time I got there, Rich had all the ladders pulled out for me to see. Now that's service! Much better selection than those big box stores, too. 10/10 would recommend.”
6709 Pearl Rd, Parma Heights OH 44130
“The customer service was excellent I was met with the most helpful service ever. Totally helpful with everything I needed i was able to get the job done due to the fact of the parts that was available. I needed a complete tub shower knob assembly for a outdated component and Big Creek was the only store out of three that I ventured that could help me. I highly recommend visiting this establishment. Thank you for your help.”
6779 Engle Rd # L, Cleveland OH 44130
“I am a local Realtor and locks and keys are my business. I had an issue with a property and needed a locksmith ASAP and Duman's was able to come out within a few hours to get me back up and running. I will definitely use their services again.”
4199 Pearl Rd, Cleveland OH 44109
“Ill always go here before home depot or anywhere for paint supplies. Great prices, easy shopping experience and a convenient location...10/10 👌 👍”
5350 Transportation Blvd #20, Garfield Heights OH 44125
“Love AMES! Been a customer for years. Jennifer is willing to get in all the products needed to do the job. Customer follow up is amazing. Excellent store. Highly recommend checking them out for all drywall tools.”
1300 Brookpark Rd, Cleveland OH 44109
“I was having a rare problem with a new Makita miter saw not cutting straight- made slightly curved cuts. It appeared the rails and blade weren't parallel. Out of warranty, so brought it to Tri- County Power Tool. Everyone was extremely nice and I really appreciated them taking the time to listen and to explain details. They figured out the adjustment to the rails and told me exactly what to do if it happens again. Excellent experience. Very nice to work with good, honest people!”
6658 Pearl Rd, Parma Heights OH 44130
“Lost my key copy I had just had made by these guys. I immediately came back to have another made. Tried to pay for the second copy but they heavily insisted I just take it for free. Great guys. Support this small business!”
4547 Hinckley Industrial Pkwy, Cleveland OH 44109
“My parents recently purchased a walk in shower for their home. They had a lot of issues when ordering the right style and parts to go with our shower and it put them behind with installation. My mom called the president of the company his name was Dan. He proceeded to help my parents get everything squared away. He never questioned them just listened and took care of them and made sure they were completely satisfied. Great company to purchase from Dan made everything right for my parents. We are very happy with the services they provided.”
6500 Brecksville Rd, Independence OH 44131
“Gentleman in there was very professional and courteous, he even helped recommend a comparison for a tool that I was looking for and they didn't currently have, so he referred me to other places and even though I would much like to have purchased the hardware store because he referred me and was not worried about losing my business, he actually my gained respect and I would actually go back there and give them my business, just because he was honest with me and didn't try to sell me on some products that I really couldn't afford.”
7700 Brookpark Rd, Cleveland OH 44129
“I won't go into full detail, but I was confused about the financing when I made my original purchase. Raymal at the front end and Roberta at customer service got me all figured out and helped me arrange everything exactly how I wanted it after I screwed it up a bit. These two are stellar employees, especially Raymal since I doubt he had to be as accommodating as he was. That really shows me he wants to help his guests and not just do what he absolutely must. 10 star review for these two employees!”
14307 Puritas Ave, Cleveland OH 44135
“Came here to shop local for our monthly furnace filter. Was able to ask and they are right by checkout, so very convenient, and affordable”
4086 E 71st St, Cleveland OH 44105
“Outstanding customer service. I arrived looking for a specific product that was out of stock, but the staff immediately stepped in to help. They were able to locate the item and went above and beyond by making a trip to their plant to acquire it for me the same day. Thanks to their exceptional effort and dedication, I was able to complete my project on time. It’s rare to find this level of customer service these days. I truly appreciate everything they did and will definitely be back for future business.”
5350 Transportation Blvd #3, Cleveland OH 44125
“Best tools around on the market very Reliable and priced well I would definitely suggest going to Hilti over any other company I have their tools now for over 10 years I absolutely love them.They make the strongest cordless tools on the market and have the best Blades and bits. Give it a try and you won’t have any regret I really hold highly of Hilti even though Milwaukee in the world of very well rated out there in the world.They stand behind their tools amazingly and rarely ever had a problem with their tools. Good luck.”
3330 Center Road, Brunswick OH 44212
“My husband informed me that he was helped by Tiffany at the Brunswick Home Depot. He told me she was one of the nicest and kindest person he has ever dealt with. Thank you Tiffany thank you Brunswick Home Depot”
8815 Broadway Ave, Cleveland OH 44105
“Places like this don’t exist anymore. Dave and his crew are helpful and knowledgeable. Fantastic customer service, variety of items, and down to earth staff keep me coming back.”
4945 Brecksville Rd, Richfield OH 44286
“The best vendor I've ever dealt with for lifts. Quality equipment, solid pricing and people who are willing to go the extra mile to ensure your success. AMH Painting, Inc.”
7795 W Ridgewood Dr, Parma OH 44129
“I came into Ace to buy some patio chairs, ( they were on sale) Had few laughs trying to get them in my car & it just wasn't happening- I took them back into the store, telling them I couldn't fit them in my car and would pick them up tomorrow, the manager asked where I lived and said we will deliver them 10 mins later my chairs were at my house. Thank you Ace hardware for great customer service!!!!”
4053 E 131st St, Cleveland OH 44105
“Carl and his sales associate Tony are knowledgeable and always willing to guide you in the right direction when you have a question. "Mr Bob Knob" I find it suspicious that you say that they wanted to charge you a restocking fee. I've been a customer for decades and have never had a single issue with a return. I also doubt the story about the employee saying the customer "did not wanting a black man to make any money",because the owner of the store isnt black. They are a bit more pricey than the big box stores but I don't mine paying a little more for the convenience of being able to get what I need right around the corner.”
8199 Pearl Rd, Strongsville OH 44136
“Came to this Home Depot on a Sunday afternoon. I was expecting there would be a lot of people and little help. I was pleasantly surprised to find that while there were a lot of people, there were many to help. The two guys John and Kookie who were great at the paint counter. While searching for bath towel holders we were given the exact aisle by an associate who could see we were searching for something. We also asked for help with recessed lighting and the gentleman told us aisle 51 which had some but he found us and said. Oh nuts probably aisle 50! Wow. He actually came to make sure we found what we needed. While we did need to order 1 thing online as they didn't have the size. We got everything else on our list of home projects ! Definitely worth coming to for the customer service and selection.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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