14069 Ridge Road, North Royalton OH 44133
“Staff is always very helpful and store almost always has everything you are looking for. Shout out to Chris the manager for going above and beyond to deliver a grill and provide top notch customer service!”
224 Old Brookpark Rd, Cleveland OH 44109
“Came here for screen repairs, and it was done super quick. Great staff. Friendly, helpful, and they even changed my key fob battery. Large place... looks well stocked.”
4199 Pearl Rd, Cleveland OH 44109
“Ill always go here before home depot or anywhere for paint supplies. Great prices, easy shopping experience and a convenient location...10/10 👌 👍”
6709 Pearl Road, Parma Heights OH 44130
“What an AWESOME shop! I walked in 10min before close with a LONG discontinued faucet cartridge. He immediately recognized it and went into the back... 2 minutes later I had a replacement in my hand and some great installation advise to go along with it. This is after 5 other stops throughout the day at other plumbing supply stores who were no help at all other than telling me to look on the Internet. You sir found a lifetime customer. The option of being able to rebuild the quality older things in our homes instead of just replacing with some new junk is fading away. Let's keep places like this alive and well! Thank you again Big Creek Plumbing!!!!!”
6272 Pearl Rd, Parma Heights OH 44130
“The ONLY Harbor Freight I will ever shop at again! Great customer service with knowledgeable, friendly, very helpful staff and a super manager! And they always, always have everything in stock, including all the sale/specials items that the other Harbor Freight stores never seem to have, even on the first day of their sales. And no pressure to join their “Member-Only” club, which the other stores are relentless about. Very clean, well-organized aisles make this location a pleasure to do business with. I’ve save a lot of $ shopping here & have gotten some helpful advice as well. Highly recommend this place!”
5680 Turney Road, Garfield Heights OH 44125
“My mother bought a new Weber propane grill from this store. Mom asked if I could attach her propane tank to the new grill using the regulator that came with the new grill. On 7/28/2026, I was unable to attach the regulator without the propane leaking miserably from a poorly constructed part. I called Weber. They said it was a problem with the tanks, even though I tried 2 tanks and both resulted in the same sloppy connection. So I removed the regulator and brought it to the store to get a replacement part. The store offered to swap the part with another. I took that part to Mom's new grill and it worked fine without leaking. This store was able to resolve my issue when the manufacturer was not. Thank you, Ace Hardware, so much for your exceptional service and attention to Mom's issue. She has been happily grilling ever since!”
924 Brookpark Rd, Cleveland OH 44109
“I had a great experience purchasing a ladder here. I called ahead to see what they had to fit my needs and by the time I got there, Rich had all the ladders pulled out for me to see. Now that's service! Much better selection than those big box stores, too. 10/10 would recommend.”
6658 Pearl Rd, Parma Heights OH 44130
“Lost my key copy I had just had made by these guys. I immediately came back to have another made. Tried to pay for the second copy but they heavily insisted I just take it for free. Great guys. Support this small business!”
4547 Hinckley Industrial Parkway, Cleveland OH 44109
“My parents recently purchased a walk in shower for their home. They had a lot of issues when ordering the right style and parts to go with our shower and it put them behind with installation. My mom called the president of the company his name was Dan. He proceeded to help my parents get everything squared away. He never questioned them just listened and took care of them and made sure they were completely satisfied. Great company to purchase from Dan made everything right for my parents. We are very happy with the services they provided.”
6500 Brecksville Rd, Independence OH 44131
“Gentleman in there was very professional and courteous, he even helped recommend a comparison for a tool that I was looking for and they didn't currently have, so he referred me to other places and even though I would much like to have purchased the hardware store because he referred me and was not worried about losing my business, he actually my gained respect and I would actually go back there and give them my business, just because he was honest with me and didn't try to sell me on some products that I really couldn't afford.”
13510 Lorain Avenue, Cleveland OH 44111
“Great family owned small mom and pop quick stop. When you need something in a pinch and want to stay away from bigbox stores this is you store. They even make keys for a fraction of the cost then elsewhere.”
1844 Pearl Road, Brunswick OH 44212
“Brunswick True Value is one of the few stores that still has genuinely friendly and helpful staff who greet you and ask if you need help finding anything. Try getting that at HD. Prices might be a tad higher, but it’s easily offset by the level of service.”
7907 Broadview Road, Broadview Heights OH 44147
“After spending hours of trying to figure out a Weber Grill issue, Chris nailed the problem down and solved it. Very few places left that have this customer experience left. Thanks so much!”
15153 Pearl Rd, Strongsville OH 44136
“This is one of the better hardware stores I have been in, and that is saying something because most of the chain stores all start to feel exactly the same after a while. Same layout, same vibe, same experience. This location stands out because it is simply run better, and you can feel that the moment you walk in. The first thing I noticed was how organized everything is. The aisles are neat, products are stocked in a way that actually makes sense, and it does not feel like you are wandering through chaos trying to find one specific part. Even when you are there for something random or very specific, it is easier to locate what you need because the store is well maintained and clearly managed with attention to detail. It sounds simple, but it makes the whole shopping trip faster and less frustrating. The staff is another big reason I prefer this location. They are genuinely friendly and approachable, and it feels like they actually want to help rather than just point you toward an aisle and disappear. When you ask a question, you get real help, not attitude. The overall atmosphere is quiet and friendly, which is surprisingly refreshing compared to the loud, hectic feel you get in some big box stores. I also want to mention the cleanliness because it matters. The bathrooms are clean, and the store overall feels clean and well cared for. That is usually a good reflection of how the place is managed, and it matches the rest of the experience here. Management and customer service are clearly above par. This store feels like it is being run by people who take pride in doing things the right way, not just doing the minimum. Overall, if you have multiple hardware store options in the area and you are trying to decide where to go, I would recommend this one. It is a little better than the other locations I have been in, mainly because it is organized, friendly, calm, and well managed. It makes a quick stop for supplies feel easy instead of annoying, and that is exactly what a hardware store should be.”
13500 Prospect Road, Strongsville OH 44149
“Very helpful! Got me out of a jam when I was halfway through a plumbing project and realized I needed a Moen cartridge removal tool! Highly recommended!? Also, I love having the ability to purchase one or two screws/nuts/bolts. Big box stores only carry packs of 12 or more!”
5350 Transportation Blvd #20, Garfield Heights OH 44125
“Love AMES! Been a customer for years. Jennifer is willing to get in all the products needed to do the job. Customer follow up is amazing. Excellent store. Highly recommend checking them out for all drywall tools.”
4086 E 71st St, Cleveland OH 44105
“Outstanding customer service. I arrived looking for a specific product that was out of stock, but the staff immediately stepped in to help. They were able to locate the item and went above and beyond by making a trip to their plant to acquire it for me the same day. Thanks to their exceptional effort and dedication, I was able to complete my project on time. It’s rare to find this level of customer service these days. I truly appreciate everything they did and will definitely be back for future business.”
1300 Brookpark Rd, Cleveland OH 44109
“I was having a rare problem with a new Makita miter saw not cutting straight- made slightly curved cuts. It appeared the rails and blade weren't parallel. Out of warranty, so brought it to Tri- County Power Tool. Everyone was extremely nice and I really appreciated them taking the time to listen and to explain details. They figured out the adjustment to the rails and told me exactly what to do if it happens again. Excellent experience. Very nice to work with good, honest people!”
14307 Puritas Ave, Cleveland OH 44135
“Came here to shop local for our monthly furnace filter. Was able to ask and they are right by checkout, so very convenient, and affordable”
8815 Broadway Ave, Cleveland OH 44105
“Places like this don’t exist anymore. Dave and his crew are helpful and knowledgeable. Fantastic customer service, variety of items, and down to earth staff keep me coming back.”
6779 Engle Rd # L, Cleveland OH 44130
“I am a local Realtor and locks and keys are my business. I had an issue with a property and needed a locksmith ASAP and Duman's was able to come out within a few hours to get me back up and running. I will definitely use their services again.”
5350 Transportation Blvd #3, Cleveland OH 44125
“Best tools around on the market very Reliable and priced well I would definitely suggest going to Hilti over any other company I have their tools now for over 10 years I absolutely love them.They make the strongest cordless tools on the market and have the best Blades and bits. Give it a try and you won’t have any regret I really hold highly of Hilti even though Milwaukee in the world of very well rated out there in the world.They stand behind their tools amazingly and rarely ever had a problem with their tools. Good luck.”
730 Front Street, Berea OH 44017
“I went to get a couple of screws for my daughter's bed & a part for a dryer. The people there were so nice & helpful & found the parts for me thankfully. Thank you again”
12701 Prospect Rd, Strongsville OH 44149
“I came in for a single landscape rock. I couldn't have been treated better. The staff is kind, knowledgeable, and patient. The selection of all things landscaping is outrageous! This place is a gem. I'm a huge fan. My new go to for my yard.”
4945 Brecksville Rd, Richfield OH 44286
“The best vendor I've ever dealt with for lifts. Quality equipment, solid pricing and people who are willing to go the extra mile to ensure your success. AMH Painting, Inc.”
237 Depot Street, Berea OH 44017
“Excellent service and far better price than competitor estimated. Did the job in record time, friendly, and knowledgeable. Great communication making sure I understood the process.”
4053 E 131st St, Cleveland OH 44105
“Carl and his sales associate Tony are knowledgeable and always willing to guide you in the right direction when you have a question. "Mr Bob Knob" I find it suspicious that you say that they wanted to charge you a restocking fee. I've been a customer for decades and have never had a single issue with a return. I also doubt the story about the employee saying the customer "did not wanting a black man to make any money",because the owner of the store isnt black. They are a bit more pricey than the big box stores but I don't mine paying a little more for the convenience of being able to get what I need right around the corner.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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